Life Insurance Manager

Jantese T. Coleman

*** **** **.

Elizabeth, NJ 07201

E-mail: **************@*****.***

908-***-**** (Residence Telephone)

908-***-**** (Cellular Telephone)

Objective: To obtain a challenging position which will utilize my customer

service experience, organizational, problem-solving and

interpersonal skills and allow professional growth.

Experience: Metropolitan Life Insurance Company, Jersey City, New Jersey

Claims/Case Management Specialist (November 2007 - July 2009)

Administered timely and accurate group life benefit information

to Federal government employees and beneficiaries inquiries.

Facilitated disbursement of life insurance proceeds to

beneficiaries. Investigated problems and other issues related

to benefit disbursement. Ensured adherence to service

agreements set by the Federal government.

Bank of America, Newark, New Jersey

Customer Satisfaction Representative (April 2005 - September

2007)

Responded to customer telephone inquiries and resolved problems

and issues in reference to customers' accounts. Also informed

customers about additional company products, benefits and

services. Named as a "Rising Star" and received a customer

service commendation.

MBNA Corporation (Merged with Bank of America), Newark, New

Jersey

Account Manager/Peer Evaluator (November 2003 - April 2005)

Increased the company's customer base by soliciting customers

and then steering those customers to profitable and appropriate

banking solutions by explaining the advantages of the various

bank products.

Sovereign Bank, Elizabeth, New Jersey

Senior Personal Banking Representative (August 2001- November

2003)

Aggressively identified potential customers in need of the

company's products and services. Produced evaluations of

existing customers to identify opportunities to increase sales

of additional products to those customers.

Bank Teller (May 1997- August 2001)

Processed teller window, automated teller machine, and

settlement transactions of bank customers in a timely and

accurate manner.

Education: Union County College, Cranford, New Jersey

Coursework towards Criminal Justice and Business Law degrees

(August 1993 - December 1994)

Linden High School (September 1989 - June 1993)

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