Engineer Customer Service

LOTAIRE G. TELFORT II

**** ********* ***** ****** ( Miami, FL 33167 ( 786-***-**** (

**************@**********.***

Profile

I'm a highly regarded leader with the proven ability to apply strategic and

structured techniques for a company of honor. Looking to obtain a position

to pursue my goal of becoming known and respected in a company in which I

can apply my knowledge and hard work.

Summary of Qualifications

Network Professional

A+ Certified IT Technician

Prospective Computer Engineer

Professional Trader

Technical Service Engineer

The Answer Group, Margate Fl

2008-2009

. Troubleshot customer hardware issues over the phone in a timely

manner.

. Provided customers with minimal Operating System support including:

System Restore, Event viewer, Command Prompt, Device Manager,

Microsoft Configuration.

. Remote support through third party software.

. Assisted customer with reformatting the entire Operating System.

. Setup detailed repair tickets describing hardware components needing

replacement.

. Recommended the proper hardware upgrades specific to each PC.

. Guaranteed superb customer service and excellent communication skills.

Machine Operator

Boston Scientific, Doral Fl

2004-2006

. Operate machinery to create medical devices for less invasive

surgeries

. Load large filtration system for the curing and cleansing of the

medical devices.

. Record and sign off on all procedures of the manufacturing process.

Education

Fast Train

Graduated as Network Professional

Oct 2006 - Aug 2007

SKILLS ACQUIRED:

. Complete removal and installation of hardware components within a

desktop PC. Software and Operating system troubleshooting skills.

Basics of wireless networking and security.

. Administration of small, med, and large networks both wired and

wireless. Modifying permissions and folders in the active directory.

Providing remote support to users. As well as professional

development.

Miami Dade College

Present

Pursuing an BA as a Computer Engineer

William H. Turner Technical Arts School

2001-2004

Academy of Entertainment Technology and Television Production

Online Trading Academy

March 2010

Professional Trader Course Graduate

Prospective Swing Trader

Contact this candidate