LOTAIRE G. TELFORT II
**** ********* ***** ****** ( Miami, FL 33167 ( 786-***-**** (
**************@**********.***
Profile
I'm a highly regarded leader with the proven ability to apply strategic and
structured techniques for a company of honor. Looking to obtain a position
to pursue my goal of becoming known and respected in a company in which I
can apply my knowledge and hard work.
Summary of Qualifications
Network Professional
A+ Certified IT Technician
Prospective Computer Engineer
Professional Trader
Technical Service Engineer
The Answer Group, Margate Fl
2008-2009
. Troubleshot customer hardware issues over the phone in a timely
manner.
. Provided customers with minimal Operating System support including:
System Restore, Event viewer, Command Prompt, Device Manager,
Microsoft Configuration.
. Remote support through third party software.
. Assisted customer with reformatting the entire Operating System.
. Setup detailed repair tickets describing hardware components needing
replacement.
. Recommended the proper hardware upgrades specific to each PC.
. Guaranteed superb customer service and excellent communication skills.
Machine Operator
Boston Scientific, Doral Fl
2004-2006
. Operate machinery to create medical devices for less invasive
surgeries
. Load large filtration system for the curing and cleansing of the
medical devices.
. Record and sign off on all procedures of the manufacturing process.
Education
Fast Train
Graduated as Network Professional
Oct 2006 - Aug 2007
SKILLS ACQUIRED:
. Complete removal and installation of hardware components within a
desktop PC. Software and Operating system troubleshooting skills.
Basics of wireless networking and security.
. Administration of small, med, and large networks both wired and
wireless. Modifying permissions and folders in the active directory.
Providing remote support to users. As well as professional
development.
Miami Dade College
Present
Pursuing an BA as a Computer Engineer
William H. Turner Technical Arts School
2001-2004
Academy of Entertainment Technology and Television Production
Online Trading Academy
March 2010
Professional Trader Course Graduate
Prospective Swing Trader