Customer Service Manager
Resume:
*********@*****.***
Objective Administrative/Clerical position where excellent
organizational and communication skills would be of
benefit.
Education
Associates in Applied Science, Administrative Assistant June
2008 - May 2010
Del Mar College, Corpus Christi, Texas
Related
Courses Business English
Computer Applications I
Professional Workforce
Administrative Office Procedures I
Business Math
Psychology
Accounting I
Public Speaking
Advanced Keyboarding
Composition I
Skills
Microsoft Word
Microsoft PowerPoint Presentation
Microsoft Excel
Quick Books
Microsoft Outlook
Pre-Discovery Law 5.0.1
Adobe Acrobat Standard
Design Pro
Microsoft Publisher
Pitney Bowes Small Business Mail Center
Nero Start Smart Essentials
Microsoft Document Imaging and Scanning
Photoshop
Advanced Keyboarding
Advanced Computer Skills
Typing 65 WPM
File Site
I-Manage
6 years experience in a professional office environment
Strengths
Detail-oriented
Organized
Dependable
Prioritize Accurately
Positive Attitude Handle
Multitasking
Work well under pressure Professional
Demeanor
Work
experience Texas Star Document Services, Legal Document Imaging and Litigation,
Corpus Christi, Texas
Business Manager
February 2005 - April 2010
+ Customer Service - Answer multiple phone lines, screen calls, pick up
and deliver projects, quality control, bid on projects, deliver give
away items to clients, coordinate vended projects, customer service
representative, assists clients with walk-ins, communicates daily with
clients and customers, courier, runner
+ Administrative - Generate, proofread, and verify invoices, collect
checks and enter deposits, update accounts receivable notebook, manage
accounts receivable and accounts payable paperwork, receptionist,
secretary, 10 key, manages Fed Ex and Lonestar accounts and shipments
+ Production - hands-on supervision of production, order and maintain
office supplies, manage scanning projects, machine operator, final check,
work flow coordinator, shift manager, production manager, administers
confidential documentation, scanning technician, imaging clerk, document
controller, print tech
+ Litigation- handled highly confidential documentation for law
firms/lawyers/paralegals/legal secretaries
Managed duplication of depositions, exhibits, pleadings, briefs, medical
records, and police reports, audio and video statements of witnesses,
crime scene photos, accident photos, and autopsy photos. Organized
documents by GBC binding, deposition bind, acco bind, and D-ring binding,
document numbering, oversize document reproduction, digital printing,
trial preparation, created custom trial notebooks for spines, covers, and
tabs. Prepared lamination for newsletters, photos, and highly sensitive
documents.
Work Fenimore, Kay & Harrison, LLP, Attorneys and Counselors at Law
experience Austin, Texas
cont. Office Assistant
July 1, 2010 - September 10, 2010
Answered multiple phone lines, receptionist, coordinated vendors, ordered
office supplies, ordered and stocked kitchen supplies, set up clients in
conference room, helped office manager with daily tasks, renamed form
files for attorneys, saved form files in I-Manage and File Site, created
PowerPoint master for firm presentations, created company brochure for
the law firm, created pitch folder for firm, assisted attorneys to revise
legal documents, made travel arrangements for attorney, helped manage
research files for attorneys, arranged office supplies in office
services, delivered documents to other firms, set up mail center machine,
checked mail, delivered outgoing mail, metered mail with Pitney Bowes
mail center, created Fed Ex account for firm, created Staples account for
firm, set up account with Courier Depot, put attorneys library files in
alphabetical order and placed in shelves, assisted secretaries, called
tech support for computer issues, scanned documents, emailed documents,
faxed documents, printed documents, utilized Microsoft Outlook daily
References
Brent Marczynski, Managing Partner
Texas Star Document Services, 361-***-****
(previous supervisor)
Crystal Luna
Bealls, 361-***-****
(friend)
Juan Cantu, Service Advisor
McDavid Acura, 361-***-****
(friend)
Dina Rubio
Contact this candidate