Customer Service High School
Resume:
Coretta
McCrackin
Jacksonville, Fl 32254
************@*****.***
Objective: To obtain a position in an organization that will help benefit
from my initiative capabilities and contributions with potential for
advancement and decision-making responsibilities where my knowledge and
talents can be sharpened.
Jones College-Medical Assisting Student 01/09-present Jacksonville, FL
Working towards an Associates in Science Degree.
Employment History:
Supervisor of Elections Office-Customer Service Rep. 7/10-11/10, Assisting
voter's with their inquiries when they call in for assistance.
Supervisor of Elections Office-Customer Service Rep. 7/08-11/08, Assisting
voter's with their inquiries when they call in for assistance.
Convergys Corporation - Employee Care Customer Service & Problem Resolution
Rep. Payroll and Accounting Specialist03/05 - 09/07 Jacksonville, Fl Data
Entry Specialist for a client firm called BearingPoint. I process data
changes for BearingPoint employees within the United States, Canada and
Latin America. All data is processed based on the methods and procedures
set by BearingPoint. Assisted BearingPoint employees with their inquiries
regarding their payroll and accounting. This would require looking into the
database for information regarding their pay, vacation time, expenses, etc.
Records Pro - Data Clerk05/02 - 08/03 Indianapolis, IN Responsible for
entering claims accurately, Identifying customer's needs by probing,
listening and problem solving. Performed general office duties including
typing, faxing, sorting mail, scheduling appointments and assisting other
office staff as needed. Maintain accurate customer files and accounts
information by regularly updating computer files and data entry
Qualifications:Microsoft Word, Microsoft Excel, Internet Explorer,
Microsoft Outlook, Microsoft Windows, PeopleSoft, eCase, written and
telephone customer service, ability to adapt to ever changing environment,
strong ability to meet deadlines, work well with others and independently
with minimal supervision.
Education: Warren Central High School
References available upon request
Contact this candidate