Medical Customer Service
Resume:
Julianne E. Brown Home Phone: 972-***-****
**** ******* **** *****: (214)
Mesquite, Texas 75150 Email:
**********@*********.***
Medical Office - Medical Biller - Medical Coder - Medical Records
Highly determined professional interested in obtaining an opportunity to
utilize medical knowledge and skills
QUALIFICATIONS
Type 70 wpm CPT (Procedural) and ICD-9 (Diagnostic)
Computer Skills HIPAA Regulations
Microsoft Word, Excel, and Outlook Effective Communication and Customer
Word Perfect Service Skills
ACT Strong Attention to Detail
Lawson Program Team-Oriented and Work Well Independently
10-Key
Data Entry Critical Thinking and Problem-Solving
Skills
Insurance Claim Forms HCFA and UB
Organization and Problem Solving Skills
EDUCATION
Allied Medical Schools, a Division of Allied Business Schools, Inc.,
Laguna Hills, CA
Medical Terminology, Medical Billing, and Medical Coding ~ Certificates
BILLING / CODING TRAINING
Medical Claim Cycle Medical Coding Procedures
Electronic Claims Processing Principles of Procedure Coding
Completing Medical Insurance Claim Forms Principles of Diagnosis Coding
Knowledge of V Codes and E Codes
Familiar with Medicaid, Medicare and
TRICARE Understanding of Modifier Usage
Introduction to Medical Insurance Diagnostic Tests and Procedures
Billing Patients and Insurance Companies Ethics and Professionalism
Principles for Evaluation and
Familiar with CMS 1500 and UB-92 Claim Management Services
Forms
Read and Interpret Explanation of
Benefits
PROFESSIONAL MEMBERSHIPS
MAB - Medical Association of Billers
AAPC - American Academy of Professional Coders
PROFESSIONAL EXPERIENCE
Career Break Care Provider for Ailing 7/2009 to
Parent Present
Baylor Health Care General Counsel 7/2008 to
6/2009
. Utilized organizational skills, scheduled appointments, and filed folders
in a efficient manner
. Provided quality customer service over the phone and in-person
. Assisted attorneys with administrative needs, worked well with direction
as well as independently
GTess Corporation, Inc. Medical Claims Operator 6/2006 to
1/2008
. Accurately matched and keyed medical and dental claims based on provider
and member information
. Ensured claims were processed in a timely fashion; able to work under
strict deadlines
. Processed claims efficiently and abided by regulatory requirements and
compliance, including HIPAA compliance
Abbott-IPCO, Inc. Receptionist / Secretary 9/1998 to
4/2004
. Answered and routed heavy incoming phone calls utilizing a multi-line
phone system
. Assisted Controller with inputting financials, end-of-the-month reports,
and bank reconciliations; utilized excel
. Helped Sales Associates with client database maintenance and special
projects
. Generated typed correspondence, bids, quotes and memos on a daily basis
. Proofread senior level correspondence for grammatical and punctuation
errors
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