Manager Project Management

Brian A. Bristow Home: 515-***-****

**** ** *** *** ** Email:

************@*******.***

Des Moines, Iowa 50315

Operations / Tech Support / Help Desk / Project Management

SKILLS:

Operate large IBM mainframes VSE/DOS, CICS, VM, VMS, AS400, peripherals &

JCL.

Program Avaya Definity, Nortel, Cisco Unified Communications Voip phone

Systems, Recorders & Voice mail systems.

Support, repair of PC hardware, software & peripherals. Windows, Microsoft

office, Lotus Notes, Groupwise, Metafile, Novell, Active Directory, Wiring,

Rightfax, IBM Register systems, Symbol scanners, UPS & generators.

Manage Projects & responsible for an average of $250,000 monthly MIS

billing, purchasing, & negotiate contracts with Vendors.

Have excellent time management skills, ability to handle many issues in a

multi-tasking environment. Advanced communication customer & vendor service

skills with excellent trouble shooting ability.

WORK HISTORY:

INTL / FCStone 04/2000 - 03/2010

Communication Specialist / Tech support / Help Desk support / Project

Management:

* Phone System programming, implementation, maintenance, Voice mail

systems, web conferencing, cell phones & recorders.

* Project management, office moves, circuit installation and

maintenance.

* Build, modify, and repair PC's, peripherals, Network connections

& wiring.

* Help desk, receive calls, resolutions, hardware & software on any

issues.

* Purchasing, billing, contracts & reporting for IT & office needs.

* Dept security unican door access & key/card authorization,

cameras & alarms.

* Rightfax server admin

CT Farm & Country 10/1988 - 04/2000

Asst Operations Manager / Asst LAN Administrator / Help Desk /

Computer Operator:

* Scheduling nightly batch processing, backups, JCL changes.

Recovery

processes.

* Phone System programming, implementation, & maintenance.

* Project management office moves, circuit installation and

maintenance.

* Build, modify, and repair PC's, peripherals, Network connections

& wiring.

* Help desk, receive calls, resolutions, hardware & software.

* Supported Register systems & Scanners

REFERENCES:

Dave Smoldt Dave Hendrix

VP - INTL/FCStone IT Manager -

INTL/FCStone

West Des Moines,IA 50266 West Des Moines,IA 50266

515-***-**** 515-***-****

EDUCATION: Lincoln High School Graduate 1983 Des Moines Iowa.

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