Customer Service Technician

Derek D. Edwards

** ****** **** **** ( Austell, Georgia 30168 ( 770-***-**** home (

404-***-**** cell ( abj9hl@r.postjobfree.com

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COMPETENT AND ORGANIZED TECHNICIAN

Highly professional and knowledgeable technician specializing in repairs

and troubleshooting who consistently exceeds expectations and recipient of

multiple awards for outstanding customer service and quality performance.

Proficient in planning and completing projects to high standards in time-

critical situations.

QUALIFYING STRENGTHS

. Foster and maintains positive productive business and customer

relationships.

. Consistently receives outstanding performance evaluations in positions

held.

. Pursuing A+ Certification.

. Multiple Recipient of the Diebold Diamond Award for Excellent Customer

Service and Quality Performance.

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PROFESSIONAL EXPERIENCE

DIEBOLD, INC., Houston, Texas/Atlanta, Georgia 9/2001

- 4/2009

Associate Customer Service Engineer II/Associate First-line Technician

. Utilized precise technical skills to provide 'First Line Maintenance'

on ATMs and retail products and devices to conduct on-site

installation, diagnosis and in a timely manner that exceeded

organizational goals.

. Repaired card readers, reader belts, and other technical fixes.

. Consistently achieve highest billable hours for services including

accurate reporting of service data generating over 3 to 4k in revenue

monthly.

. Performed basic installation and maintenance duties including mounting

devices, installing Mas-Hamilton locks and other activities as

required.

. I was responsible for training new employees.

. Accurately submitted report service data, mileage and expense reports

on a timely basis.

. Implemented strict security and quality control measures regarding all

services.

. Participated in specialized training on new equipment including

repairing Catalina Marketing coupon printers.

. Established great working relationships by maintaining effective

communication with Business Management Team and Service Technician

Team members.

SAM'S CLUB, Houston, Texas

Retail/Wholesale Laborer 5/2001 -

9/2001

. Performed safe and efficient stocking and rotation of merchandise.

. Completed all duties in a timely manner including air stacking

merchandise onto pallets.

. Maintained facilities in a clean and sanitary manner.

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EDUCATION

CompTIA A+ Certified Technician Preparation

(GPA 3.4)

Chattahoochee Technical College, Atlanta, GA

June 2010

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