Assistant Office

Bridget Braxton

***** ******** ****** **** #** ● Winnetka ● CA 91306 ● Home 818-***-**** ● Cell 818-***-**** ● **************@***.***

OBJECTIVE I am seeking a position that will utilize over 14 years of experience in the areas of Administrative/Operations Support.

EXPERIENCE

Senior Representative

Washington Mutual Bank, Chatsworth, CA March 1999 March 2009

● Reviewed Power of Attorney documents to determine if the applicable state laws and bank guidelines

were met

Processed, corrected, and monitored approximately 117,000 Retirement Plans in accordance with complex IRS Rules

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and Regulations

● Wrote and/or updated procedures for different processes within the Department

Prepared simple and complex correspondence

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Updated databases, electronic files, and logs to accurately reflect customer information

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Handled inbound and outbound telephone calls which required research and problem resolution

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Trained new employees on departmental policies, procedures, and databases

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Served as a Subject Matter Expert on multiple mergers, and acquisitions which provided for a more efficient transition

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Maintained an error ratio of less than 2% which led to the task of auditing the work of my peers

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Worked a variety of special projects as assigned

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Teacher

Faye’s Preschool, Natchitoches, LA August 1996 December 1998

● Implemented hands on activities that fostered creativity and learning

● Observed and assessed each child’s development and followed up with parents

● Managed the school in the absence of the Director

● Maintained a healthy environment at all times

Library Associate and Office Assistant

University of Louisiana@ Monroe, Monroe, LA August 1989 May 1993

● Assisted in creating promotional material to encourage use of the Library

● Helped patrons to locate books, periodicals, audio visuals, and other materials

● Performed materials circulation functions including check in, check out, and renewals

● Instructed patrons on the proper use of library equipment

● Sorted and shelved library material in a timely manner

● Handled student inquiries via telephone and in person

● Photocopied, assembled, and distributed materials to faculty members

● Administered exams in the absence of the instructors

● Assisted in the registration of classes

● Arranged appointments for the Dean

EDUCATION

University of Louisiana @Monroe Monroe, Louisiana

B.A., Communications

Minor – Library Science

SKILLS/ ATTRIBUTES

Demonstrated ability to learn complex procedures, and computer systems

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● Operate a variety of office machines such as a Calculator, PC, Fax, Telephone, and Copier

● Conduct extensive research using archived records, and the internet

● Proven ability to work well under pressure, and meet firm deadlines

● Interact well with others at all levels including colleagues, patrons, and professionals

● Received awards and recognition for efficiency, and the quality of my work

● Working knowledge of Microsoft Office applications

REFERENCES Available by request

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