Customer Service Manager
Resume:
Melissa A. Cody
Jacksonville, FL, 32224
*****@************.***
A highly motivated individual seeking a challenging and rewarding position
allowing me to utilize my skills to perform at my full potential.
CAREER EXPERIENCE
Staples-Jacksonville, FL
1/2009 - Present
Cashier/ Customer Service
. Providing excellent customer service.
. Answering and routing telephone calls.
. Creating customer products.
. Handling customer complaints without involving management if not
necessary
. Running cash office, making deposits and keeping daily and monthly
logs of all deposit and cash requests.
. Objective driven hard worker with strong managerial skills and
comprehensive oriented
. Received emails (documents, correspondence, query etc.)
. Prepared, filed, and carried out actions for significant documents we
received from different customers
DCPS- Chets Creek Elementary-Jacksonville, FL
2/2005 - Present
Extended Day Instructor/ Front Office
. Tutoring children grades K-5.
. Answering and directing multi-line telephone calls
. Back up Front Desk for aftercare.
. Contact with parents/visitors in front office
. Solved parental concerns and complaints
. Back up for clinic
. Dispense medicine/ administer first aid to children
. Superb multi-tasking ability in stressed environment.
. Dedicated and hard working
COMPUTER SKILLS/TRAINING
Fluent with Microsoft Word, Excel, and Publisher.
Able to work independently or with a team.
40 WPM
REFERENCES
KK Cherney
Director of Chets Creek Elementary Extended Day
904-***-**** ext. 113
Tracy Carlin
Guidance Administration at Chets Creek Elementary
904-***-**** ext 120
Patrick Arnold
Staples Assistant manager
EDUCATION
Florida Community College at Jacksonville- Jacksonville, FL Associates
Degree
Contact this candidate