Customer Service Assistant

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Guadalupe Marquez

**** ******* **, ******, ** 92571

Phone: 951-***-**** email: ***********@***.***

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I am seeking a career which will allow me to utilize my skills and

experience, offering a variety of assignments and challenges with

opportunity for growth and advancement. I'm bilingual in English and

Spanish. I have a proven track record of outstanding customer service

skills, commitment and team player. Ability to anticipate and change with

the industry needs.

Experience

Dental Assistant; Family and Cosmetic Dentistry, Brea, CA

06/2008-08/2010

Scheduling patient's appointments through calls, temporary crown and

fillings, implants assistant, invisaling, cosmetic experience, lab

procedures, vital signs, coronal polish, sealants. Conforming the scheduled

appointments and informing the dentist about it. Receiving patients at the

clinic. Keeping track of current treatment and linking it with the past

treatment records. Taking patients to the dental chair and assisting them

in sitting on it appropriately. Preparing patients for the treatment and

gathering all the necessary instruments for the treatment. Taking x-ray

digital, impressions of patients as directed by the dentist. Sterilizing

and disinfecting all the instruments and preparing tray set ups before the

actual treatment. Providing assistance during treatment to the dentist by

actually handing instruments and other materials. Collecting waste

materials generated during treatment and destroying it appropriately.

Charging. Monitoring the stock of clinical materials and ordering materials

from suppliers, as and when needed.

Retail Merchandiser; Macy's West, Brea, CA

10/2005-06/2008

Stocked and maintained product display in acquiescence with company

standards. Maintained professional relationship with customers and co-

workers. Fulfill customer service needs by communicating daily with them,

appropriate following up, and problem resolving. Carry out activities

appropriately in season to increase sales and sell. Acts as mediator

between the Stores, Head Office, Marketing, Warehouse and the Brand Heads.

Education

North Orange County Regional Occupational Program, Fullerton, CA

01/2008- 12/2008

Register Dental Assistant / CPR Certified

North Orange County Regional Occupational Program, Fullerton, CA

2007-2008

Dental Assistant

Brea Olinda High School; Brea CA

1996-Graduate

References Upon Request

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