Customer Service Accounting

Phertetia A. Dickson

*** ******** ****

Chicago Heights, IL 60411

708-***-**** or 708-***-****

***********@*****.***

PROFESSINAL SUMMARY:

To secure a fulltime position within an organization that has stability and

will allow me to grow utilizing my knowledge, education and experience.

EDUCATION:

June 2008 - DeVry University

Tinley Park, IL

Bachelor of Applied Science: Technical Management

Concentration: Accounting

December 1999 - Moraine Valley Community College

Palos Hills, IL

Associate of Applied Science: Office Systems and Applications

TECHNICAL SKILLS: RELEVANT

COURSEWORK:

Proficient in Microsoft Office Suite Managerial Accounting

Peachtree Accounting

Information Systems

QuickBooks Intermediate Accounting I, II,

III

EMPLOYMENT:

Suburban Bank and Trust Teller

Markham, IL

February 2010-August 2010

. Provide customer service

. Scan all teller work

. Process money orders, cashiers checks and cash advances

. Cross sell all bank products

University of Chicago

Administrative Service Clerk Chicago, IL April 2009 -

October 2009

. Process invoices, purchase orders and accounts payable vouchers

. Provide guest services to residents and guests of the International

House

. Process direct payment vouchers

. Post month end journal entries in the university accounting system

Marquette Bank October 2004 - April 2009

Orland Park, IL

March 2007 - Bookkeeper III

. Generate overdraft protection and stop payment reports using Microsoft

Word

. Compile all non-sufficient checks and automatic debits and return them

. Process check adjustments to the Federal Reserve on line and assist

with subpoenas

May 2005 - March 2007 Assistant Teller

Supervisor

. Open and Close branch

. Assist in hiring new tellers

. Supervise 5 - 10 tellers

. Handle any customer issues and complaints

October 2004 - May 2005 Teller

. Provide customer service

. Balance drawer daily

. Cross sell all bank products

Alsip Home and Nursery Accounting

Clerk Frankfort, IL

January 2004 - October 2004

. Balance all cashiers drawers

. Balance ATM machine

. Type memos and distribute mail

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