Customer Service Representative

Deborah Schauer

*** **** ******, ** *** **

Balsam Lake, WI 54810

Phone 715-***-****

Objective To obtain a permanent full-time customer service position,

utilizing my qualifications and experience.

Work Experience

2006-2009 Coloplast Minneapolis, MN

Customer Service Representative

< Took distributors orders over the phone

< Entered orders accurately into computer, tracked confirmed

orders

< Issued credits and billed for purchases

< Experienced using Lotus Notes, Microsoft Word, UPS tracking

system

< Used email to confirm orders from distributors

< Sent sample products out to customers

< Up-to-date with HIPPA laws

< Handled customer concerns and complains in a timely manner

2002-2006 Fairview Health Services

Minneapolis, MN

Customer Service Representative

< Verified proof of insurance via internet

< Gathered personal information for insurance claims

< Checked coding and contacted appropriate health provider

< Arranged payments with customers

< Entered explanations on invoices

< Re-issued corrected bills to insurance companies

< Ability to handle high volume of calls using 'que' via

computer

< Worked with third-party payers, billing & collection

procedures

< Experience with account processing and insurance payments

< Understanding of bankruptcy and probate processes

< Responsibility for providing information requests from law

firms

< Issued itemized statements for payments and flex spending

accounts

< Corrected address changes from mail returns

1998-2001 First Contact

Plymouth, MN

Customer Service Representative-Senior Consultant

< Call Center for Verizon Wireless, trained new employees

< Assisted with call center questions and activated customer

phones

< Processed customer credit card payments over telephone

Education 2002-2006 Fairview Health Services

Minneapolis, MN

Corporate Training

< HIPPA Training, Customer Service Training, EPIC, Outlook,

PASS,

Microsoft Word

1988-1989 Fergus Falls Community College

Fergus Falls, MN

Certified Nursing Assistant Certificate

< Patient Care Certification, First Aid Response, CPR

Contact this candidate