Manager Management
Resume:
Kimberley Flickner
San Ramon, CA 94583
***********@*****.***
Objective
To obtain a position that will enable me to use my strong leadership
skills, managerial background, relationship building and ability to work
well with people.
Work History
October 2011 to Current
Community Association Manager - Common Interest Management
Services, Inc. San Mateo, California
Portfolio manager of eight community associations - all
Condominiums. Approximately 1100 units in portfolio.
Associations managed include large (350 unit) project to mixed
use (commercial-residential) master association to small 20 unit
Association. Specialization in complex and difficult
associations.
Responsibilities Include:
. Crisis Management. Tending to Communities and Board of
Director's who needed immediate resolution on critical issues.
. Enforcement of governing documents through violation and
compliance process.
. Review financial statements of associations and advise board on
overall financial health of associations.
. Review and authorize payment for vendors.
. Oversee vendor performance.
. Attend and conduct board meetings.
. Prepare board information packets for Board Meetings.
. Keep board apprised of action items in the community.
. Address homeowner concerns with action items.
. Keep up to date on building systems in portfolio.
October 2009 to January 2011
Director of the Management Division - The Helsing Group, Inc.
San Ramon, California
Supervisor staff of 12 community association managers, 3
customer support staff, and 95 community associations and direct
management of several large accounts.
Responsibilities Include:
. Association budget preparation through evaluation of current
financial status to estimation of future expenses (operating and
reserve).
o Train staff on how to prepare pro-forma budgets for
associations
. Advise staff on best practices for management of community
associations.
. Training managers on building systems.
o Knowledge of Building Systems include:
. Fire and Safety
. Plumbing and Sewer
. Alarm and Access Control
. Elevator Systems
. Security Systems
. Electrical
. Boilers and HVAC
. Maintain and review proper 2792.16c exemptions for new
associations.
. Vendor Management
o Train staff on proper procedures for obtaining scope of
work for board review
o Educate staff on preparation and review of bids for board
review
o Control invoices and authorization of vendor payment
. Board of Director training for new board members.
. Developer board member training.
. Attend and conduct board meetings
o Train new community association managers on how to conduct
a proper Board meeting.
. Plan and conduct common area transfer walks for new
associations.
o Train community association managers on transfer procedures
. Advise board on proper ways to conduct business while staying
within the confines of the Davis-Sterling Act and Corporations
Code.
. Conduct staff reviews and evaluate performance of association
managers.
. Meet with and interview prospective employees.
. Plan and implement training sessions for association managers.
. Responsible for implementing and starting a new division within
the company: Management Support. Division is responsible for
handling all incoming calls, answering front-line questions, and
assisting community association managers with day-to-day
activities.
Highlights as Director of Management Division:
. Supervised largest, most productive, and best educated staff in
company history.
. Successfully started management support division.
. Served as Director of Management when company had largest
portfolio of clients.
. Increase in clients by 17% during tenure.
. 100% of community managers were certified CACM Community
Association Managers.
. Those managers who were recent hires had their certification
when they were employed 6 months (minimum amount of time needed
to obtain certification).
. Served as successful liaison between Boards and company
ownership, addressed and re- solved concerns leading to high
client retention rate.
. Client portfolio ranged from small single family home complex to
large mixed use (commercial/residential) complex.
March 2007 to October 2009
Community Association Manager - The Helsing Group, Inc. San
Ramon, California
Prior to promotion to Director of the Management Division,
maintained a portfolio of 10 properties. Portfolio included
over 1000 units. Associations managed include large (300 unit
condominium) project to large mixed use (retail/commercial-
residential) to small 30 unit Association.
Responsibilities Include:
. Enforcement of governing documents through violation and
compliance process.
. Review financial statements of associations and advise board on
overall financial health of associations.
. Review and authorize payment for vendors.
. Oversee vendor performance.
. Attend and conduct board meetings.
. Prepare board information packets for Board Meetings.
. Keep board apprised of action items in the community.
. Address homeowner concerns with action items.
. Keep up to date on building systems of large condominiums in
portfolio.
December 2006 to March 2007
Leasing Administrator - Columbia Leasing, Danville, CA
. Processed lease applications.
. Prepared lease packages for vendor approval.
. Analyzed credit portfolio to match with best approval options.
. Prepared weekly rate sheets and risk guidelines.
July 1999 to December 2006
Brokers Assistant - Prime Financial Services, San Ramon, CA
. Processed loan applications, from inception to funding.
. Compiled and reviewed loan packages to evaluate for best product
match.
. Reviewed completed applications for accuracy and verified
information.
Professional Education
June 2010 Fannie Mae / Freddie Mac Lender Requirement Seminar (Livermore,
CA)
February 2010 California Association of Community Managers ("CACM")
Northern California Law Seminar
February 2009 CACM - Northern California Law Seminar
February 2008 CACM - Northern California Law Seminar
Pre-November 2007 CACM Required Classes - Basics of Association
Management, Ethics, HOA Law
Professional Certifications
November 2007 Certified Community Association Manager (CACM)
November 2010 Renewed Certification - Certified Community Association
Manager (CACM)
November 2012 Working towards Specialty Certification from CACM
References Available Upon Request
Contact this candidate