Customer Service Manager

Katia Haydamous

**** ****** **** ****., #*, Arcadia, CA 91007 ? 626-***-**** ?

**************@*****.***

Management Professional

Professional Profile

Ambitious, competitive, and results-oriented professional with proven

abilities in strategic planning, managing projects, and developing highly

motivated and organized teams that produce positive results. Skillful in

providing trend and consumer analysis with an eye for brand marketing that

produces accelerated profits. Proficient in developing customer loyalty,

analyzing, and interpreting the behavior of target consumer groups. Strong

comprehension of product line marketing, people management and hiring

customer centric people that deliver results.

nOTABLE expertise

Developing a World Class Customer Service Team ? Excellent Supervision

Experience of Support Staff ? Results Driven Leadership and Team-

Building ? Performance Consulting ? Motivating and Inspire Staff to Achieve

and/or Surpass Goals ? Customer Relationship & Loyalty Development ?

Identifying, Hiring, Developing & Training Support Staff ? Problem Solving

Skills to Achieve Greater Efficiency ? Effective at Managing Change ?

Excellent Communication Skills ? P&L Responsibility

Professional Experience

Starbucks coffee company

Through a chain of about 16,600 company-owned and licensed stores,

Starbucks sells coffee, espresso, teas, cold blended beverages,

complementary food items, and other coffee-related accessories. In

addition to its retail operations, the firm distributes coffee and tea

through grocery stores and warehouse clubs.

Store Manager, Pasadena, CA

2004 -2010

ACHIEVEMENTS

. 2010 Winner: Customer Satisfaction Award #1 of 14 in District

(Jan, Feb, March)

. 2010 Achieved: Total Sales & Profits Contribution Award #1 of

14 in District ( February)

. 2009 Achieved: Total Sales & Profits Contribution Award #1 of

14 in District (December)

. 2009 Winner: #1 of 14 in District- Highest Holiday

Merchandise Sales (December)

. 2009 Achieved: 104.6% to Overall Company Goal

. 2008 Winner: Customer Satisfaction Award #1 of 100 in Region

. 2008 Winner: Manager of Quarter Award #1 of 100 in Region

. #1 of 100 in Region: Brewing Sale (2005, 2006, 2007)

. Successfully decreased employee turn over rate of 133% to 70%

consistently (2006-2010)

tony romas restaurant

Considered the pioneer of Baby Back Ribs, Tony Roma's can now be found all

over the world. With nearly 200 restaurants in 32 countries, the sensation

that Tony started has become a worldwide success story.

Restaurant Manager, Arcadia, CA 2000 -

2004

Responsibilities Included:

. Led, Managed and Directed a staff of 30 employees.

. Provided training on core customer service principles that

improved customer loyalty and retention

. Accurately accounted for and secured all restaurant receipts

including bartenders receipts

. Profitably managed all restaurant inventory to reduce waste

. Developed a hiring profile to successfully select the best

candidates for open positions

. Selected, hired and trained new employees

. Successfully promoted through the ranks: Waitress to

Restaurant Manager

Bally Total Fitness, Rosemead, CA

1994 - 2004

Certified Aerobic Instructor

Arcadia Unified School District, Arcadia, CA

1995 - 2000

Teachers Aide-Proctor-P.E.Instructor

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