Customer Service Manager

Michael William Tillman

P.O. Box *****, Baton Rouge, Louisiana 70835-0045

Email: ***************@*****.***

Cell: 225-***-****

PROFESSIONAL SUMMARY

IT Professional with over 20 years of diverse IT/Help Desk/Computer Tech

experience in the industrial services industry. Successfully serving in

both analytical and technical capacities during the selection,

implementation, management and maintenance stages of various projects and

environments. Skills include basic networking, security, hardware,

software, peripherals, training, troubleshooting, web design, development

and maintenance, customer service and more.

TECHNICAL SKILLS (includes hands on and classroom/lab experience)

Programming: C++, C#, VB 5.0/6.0/.NET, Java, Visual Basic, JavaScript, VB

Script, HTML, CSS

Database: SQL Server, Access, ADO.NET, ODBC, Stored Procedures, Visual

Basic

Internet Development: IIS 5.0/6.0, HTML, JavaScript, VBScript, ASP.NET,

CSS, Ajax, Spry

Platforms: Windows 31.1, 95, 98, XP, ME, 2000, Vista, Windows Server

2000/2003, Exchange Server

MCSE2000 Certification Courses: Windows 2000 Professional, Windows 2000

Network Administration, Designing Windows 2000 Network Security, SQL Server

2000, Windows 2000 Server, Windows 2000 Active Directory, Exchange 2000

Server Administration

COMPETENCIES

Small network infrastructure, maintenance, server and database

administration, Microsoft Windows Operating Systems 95/98/00/XP/ME/Vista,

Novell (minimal), all Microsoft Productivity and Development Software, most

Adobe Software, HTML, CSS, Armour Advantage, Visual AccountMate and

QuickBooks Pro Accounting Software, Hardware, Software and Peripheral

Installation, Computer Maintenance, Troubleshooting and Repair, General

Help Desk Duties, Basic Networking, Security, Web Development, Management,

Marketing and Customer Service/Conflict Resolution.

EXPERIENCE

Managed all IT responsibilities for employers over the past 25 years, all

full service and parts support for heavy duty diesel engines. Primary

responsibilities included the purchase and assembly of computer terminals,

hardware, software and peripheral installation, maintenance and

troubleshooting, administration of a small, hybrid Peer to Peer network

implementing Microsoft, Adobe, Symantec, DOS and other similar operating

systems, applications, hardware and accessories, general Help Desk duties

EXPERIENCE (continued)

(assisting clients, training, troubleshooting, repair of terminals, modems,

printers, hard drives, networking issues, etc.), backup of corporate and

user data. Assisted with the administration of a short

term Novell Client-Server environment. Facilitated the implementation of

and conversion to a Windows 2000 Server network and Windows-based

accounting software package including client and data

migration. Managed inventory content, layout and maintenance. Designed,

developed and maintained several corporate web sites including all images

and content.

Other experience includes Operations Management, Project Management, Basic

Accounting, Auditing, P&L, upper level reporting, Inventory Management,

Human Resources, Training/Evaluation, Brand Development, Marketing,

Bidding, Procurement, Material Handling, Warehousing, Dispatching and

Logistics. Primary contact and customer service representative for several

hundred domestic and international accounts

EMPLOYMENT HISTORY

December 2006 to Present

Vanguard Systems, LLC, Baton Rouge, Louisiana

Position: Owner/Operations/IT

August 2002 to December 2006

P C Industries, LLC, Baton Rouge, Louisiana

Position: Branch Manager/Operations/IT

October 1984 to August 2002

Diesel Specialists, Inc/LLC, Baton Rouge, Louisiana

Position: General-Operations Manager/IT

EDUCATION

University of Phoenix, Baton Rouge, Louisiana

Bachelor of Science in Information Technology/Web Development, 2007

Graduate with 3.88 GPA - (Diploma and/or Transcript available on request)

Contact this candidate