Customer Service Help Desk

Eric Carter

**** ******* ****

Cordova, TN *****

901-***-****

****.*******@*****.***

Objective

Highly motivated and enthusiastic I.T. professional with proven experience

in both team and project management capacities, outstanding analysis,

programming and debugging capabilities. Ability to work autonomously as a

team player, with eagerness toward learning and exploring the computer

industry.

Technical applications

Programming Languages: Lotus Notes, At, Quark Express 6

Platforms: Windows NT, NT 4.0, ME, XP, 95, 98 Sever2000/2003 and OS/3.1,

AS400

Software: Microsoft Office Suite 2003-2007/ Visual Basic and various other

programs.

Employment

2008-Present Genesis Network (AT&T) Memphis, TN

Engineer Support/Warehouse Lead/Quality Control

. Provide the highest level of technical, proactive, and reactive

customer support

. Strong understanding and skills required to install, configure and

troubleshoot converged Cisco, Nomadic, and Foundry routers, switches,

server's and also programming new AT@T U-verse set top boxes.

. Mentor new employees, providing ongoing coaching and training to

assist in their professional development

2008 Harrah's Casino Help Desk Cordova, TN

Help Desk Technical Support Rep

. Provided computer help desk support via telephone communication with

end-users through email and phone support, while monitoring network systems

for intrusion and failure.

. Performed diagnostics and troubleshooting of system issues, documented

help desk tickets/resolutions

2007-2008 ACS/Brothers Intl Bartlett, TN

Senior Customer Service Support Rep

. Provided printer help desk support and troubleshooting training on

hardware/software to end users

. Performed set-ups, break-downs and transport of agency equipment on an

as-needed basis and provided network assistance over the phone.

2006-2007 Johnson & Johnson HCS Memphis, TN

Logistics Center Express Care Asst

. Responsible for assisting in processing orders, responds to customer

requests, and maintains orders. Additional responsibilities include: making

recommendations to implement changes to maintain or improve levels of

service, and determining account specific service expectations

2001-2003 Goldsmiths/Macys Memphis, TN

Polo Merchandising Specialists

. Counts items/materials, changes prices, maintains

shelf positions, rotates stock, arranges products

according to a plan-o-gram, sets up displays and

point-of-purchase advertise

2000-2001 Stream International Memphis, TN

Help Desk Technical Support Rep

. Possessed the knowledge required to manage routers and switches that

form the network core as well edge networks that integrated voice,

wireless, and security in the network

Education

1996-2000 Houston High School Germantown,TN

2000-2001 STCC

Memphis, TN

2002 New Horizon Computer Learning Center Memphis, TN

2004-2005 American Intercontinental University Chicago, IL

Contact this candidate