Customer Service Quality Assurance

Joseph R. Evitts

*** ***** *****

Oswego, Illinois 60543

Home: 630-***-**** Cell: 630-***-****

Email: ********@*****.***

Website: www.searchstatus.org/

SUMMARY

To obtain a challenging position that fully utilizes my strong analytical,

creative problem

solving skills and research approach while enhancing my technical

education.

EDUCATION

Kaplan University (Bachelor of Science in Information Technology with an

emphasis in Web Development) - Graduation: November 2010

DeVry Institute of Technology/Addison, Illinois (Computer Programming

Class/1996)

COMPUTER KNOWLEDGE

Windows Environment, Microsoft Office 2003 & 2007, Hardware and Software

installation, Trouble-shooting, Flash, Photoshop CS3 & CS4, HTML, HTML5,

XML, some CSS,

EXPERIENCE

Position Technologies 03/04-10/2009

Client Support/Account Manager

. Provided competitive analysis reports for Search Engine Optimization

(SEO) clients for better natural rankings across all search engines

including Google Analytics Reporting

. Provided phone and e-mail support for clients/subscribers who used

Yahoo's Search Submit programs for delivering performance for their

URLs listed Yahoo! and their partner's index

. Worked with PPC (Pay Per Click) for clients involved in sponsored

placement ads within Google, Yahoo!, MSN and Miva

. Managed and created local listings for clients that spanned across the

major local engines, which include Yahoo! Local, Google Maps and

Yellow Pages

. Knowledge of Social Media, Local SEO, Keyword Research, Link Building.

Holm Industries 05/03-03/04

Customer Service Representative

. Assisted customers in purchasing merchandise

. Worked closely with Production and Inventory Control regarding

manufacturing, production, processing and pricing of items

. Gave calculated Quotes for new jobs

. Entered purchase orders for clients/track status/follow-up shipment

arrangements

SBC (Independent Contractor) 10/00 - 07/02

Customer Service/Reports Billing Database

. Worked on Help Desk/Customer Service

. Produced monthly billing reports of software, voice and data

activities for IBM phone accounts from multiple regions

. Received MMTA Certified Network Technologies in Basic

Telecommunications, Basic Data Communications, Local Area Networks,

Computer Telephone Essentials and Broadband Technology through SBC's

computer based training program in orientation program for

service/support

. Designed and implemented database and spreadsheet for Help Desk that

proved beneficial and cost efficient

. Rebuilt and prepared new computers for employees as well and disaster

recovery operations.

Rexnord Aerospace 01/96-10/00

Assembly/Lapping Technician

. Helped develop new process for shallow hydro pad seals for jet engine

applications

. Seal component assembly, testing and inspection

. Lapped seals and mating rings measuring in light bands

. Helped develop Quality Assurance written procedures

Deublin 12/90 - 12/95

CNC Machinist/Shipping/Customer Service/Assembly

Worked as CNC machinist and secondary operations

Assembled and 100% tested rotary union and air shafts

Heavy interaction with internal departments

. Helped test and implement new bar code scanning practices for Shipping

Department

. Was responsible for local and international shipping and trade show

exhibits

. Acquired CPR certification for Safety Committee

SPECIAL INTERESTS

Photoshop and graphics, styling sites with CSS, Flash and animation, SEO,

sound

and video.

Contact this candidate