Customer Service Sales

Angela D. Frausto

**** *. ****** *(Chicago, IL **617(773-***-****(*********@*******.***

Objective

Competent people person with bilingual English-Spanish skills who thrives

in a fast paced and busy service based environment interested in personal

and professional growth. Qualities that motivate me to have a genuine

desire to deliver exceptional customer service are positive attitude,

willingness to learn and my helpful spirit.

Work History

N.O.R.C. at the University of Chicago Years Employed

(11/2009-7/2010)

Spanish Interviewer Chicago, IL 60601

. Collect nationwide statistical based research

. Extensive phone use

. Customer service duties

. Bilingual (Spanish/English)

TSI Years Employed (1/2009-2/2010)

Interviewer Chicago, IL 60610

. Conduct customer satisfaction surveys for Fortune 500 companies

. Customer service duties

. Data Entry

. Meeting target rates for follow up calls

. Extensive phone use.

Adidas Sports Performance Years Employed (7/2008-

11/2008)

Cashier Chicago, IL 60601

. Basic cash register functions

. Cash register balancing

. Recovery

. Meeting sales goals

. Inventory

South Central Bank Years Employed (5/2009-7/2008)

Bank Teller Chicago, IL 60608

. Cash Balancing

. Check processing

. Bill Payment

. Loan Processing

. Deposits/Withdrawals

. Account management

Nike Factory Store Years Employed (10/2007-

2/2008)

Sales Associate Chicago, IL 60617

. Recovery specialist

. Fluent cash register knowledge

. Interpreter

. Fitting room attendant

Carson Pirie Scott and Co. Years Employed (9/2006-3/2007)

Sales Associate Chicago, IL 60601

. Handbag sales

. Cash register functions

. Stock

Education

Gwendolyn Brooks College Prep Years Attended (2001-2005)

High School Diploma Chicago, IL 60628

Member Of: Spanish club, French club, Peer Jury, Latin dance, Tennis, Golf.

University of Illinois-Chicago Years Attended(2008-Present)

Degree in Progress Chicago, IL 60607

Member Of: Phi Theta Kappa Academic Honors Sorority GPA: 3.3 /4.0

Tricoci University of Beauty Culture Years Attended (5/2009-10/2009)

750 Hours of Esthetic Studies Chicago, IL 60638

. Chemical Peels

. Microdermabrasions

. Waxing

. Microcurrent

. Galvanic Current

Skills

. Read, Speak and Write Spanish Fluently

. Comprehend Microsoft applications

. Types 55 WPM

. Alpha/Numerical Filing

. Data Entry

. Booking and Scheduling

. Retail Inventory

. Cash register knowledge

Contact this candidate