Customer Service Representative
Resume:
STEVEN B. GREEN
NAPERVILLE, IL 60565
****************@*******.***
PROFESSIONAL SUMMARY
Team player with experience balancing the tasks and people needs of a
dynamic organization. Outstanding Communication, Creativity and
Organizational skills contribute to a high effectiveness with stakeholders
WORK EXPERIENCE
Hallmark Services Corporation 2009 to present
Naperville, IL 60563
Customer Service Associate
Key Responsibilities:
Handle Blue Cross and Blue Shield member's requests for service. Providing
information on the status of applications, necessary changes, or
cancellations, to existing policies.
Sears Holdings Corporation 2008 to 2009
Naperville, IL 60563
Customer Service Representative
Key Responsibilities:
Received inbound calls for customer order inquiries. Scheduled delivery
dates for customers, product exchanges, and order cancellations.
Continuously exceeded goals for customer wait times.
Management Recruiters of St. Charles
St. Charles, IL 60174
2007 to 2008
Human Resource Assistant
Key Responsibilities:
Provided internet searches for recruiters, screened applicants,
composed resumes for potential candidates, and maintained office
supplies by tracking usage and reordering as needed. I also paid
invoices for vendors and prepared the bi-weekly payroll for the office
manager.
Arthur Andersen
St. Charles, IL 60174
2004 to 2007
Conference Service Associate
Arthur Andersen is a premier conference center that supports various
organizations and groups for training and workshop needs. The center
can accommodate approximately 3,500 participants each week providing
lodging, food service and recreation.
Steven
Green __________________________________________________
Page 2
Key Responsibilities:
Set up conference rooms for clients. This included installing computer
equipment, handing requisitions for learning materials, and setting up
different room configurations that could hold from eight to two
thousand participants. Also trained new team members on procedures.
Cross-trained with the business center office. This included making
hotel reservations using the Microsoft Windows 2000 Server program.
Worked with Conference Services to coordinate service requests for
delivering office supplies and materials to the classrooms.
Cross-trained with Andersen technical support group to learn their
role. This included using a scanner to scan barcodes on laptops,
printers, projectors, and data display monitors for inventory check.
Added extra phone patches for the entire Conference Center though the
technical support main office. Checked network connections in the
class rooms for any inactivity.
Paige Personnel
Orland Park, IL 60462
February 2004 to December 2004
Contract Employee
Assigned temporary roles in manufacturing and office administration.
Last assignment was as a quality inspector for Diamond Walnut of
California.
EDUCATION
Bradley University May
2003
Peoria, IL. 61625
Bachelor of Arts Degree in Art History
CERTIFICATIONS
Excelsior College June 2010
Graphic Design and Multimedia
COMPUTER SKILLS
Adobe PageMaker, Photoshop 5.5, Photoshop CS, Dream Weaver, Adobe
PowerPoint, Adobe Illustrator, Windows 9x/2000, Word, Excel, Lotus
Notes
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