Manager Customer Service
Resume:
Michael D. Godinez
Phoenix, AZ 85008
*******@*****.***
Objective: Through a strong work ethic, positive attitude and proven
leadership skills to become an asset to your company and assist in its long-
term success.
Summary of Qualifications:
Shipping/Receiving
. 15 years lift truck certified
. Proficient in Microsoft Excel, Fed Ex Ship Manager,
Microsoft Word and Peoplesoft
. Accurately fill orders: pulling items, prepare, wrap, weigh
and load items for shipping according to packing slips
. Process invoices, freight forwarding and packing slips
. Able to ship high volumes daily and keep accurate records
on computer
. Proficient in receiving in shipments, keeps logs and
documentation in order
. Expert in both Fed Ex and UPS shipping requirements and
loading and unloading Fed Ex and UPS trucks.
Warehouse/Inventory
. Supervised loading and unloading of goods, ensuring that
merchandise is handled with care and placed correctly in
warehouse
. Maintain correct inventory counts, ordered/purchased
supplies as needed working with various vendors to keep
warehouse stocked
. Able to keep warehouse organized and maintained to allow
for efficient shipping and receiving of merchandise
Communication/Customer Service/Supervisory
. Bilingual-English/Spanish
. 12 years of Management experience
. Able to train, motivate and evaluate staff
. Problem resolution involving dissatisfied customers re:
cancelled orders, damaged merchandise or delivery issues
etc.
. 15 years customer service, delivery of merchandise, new
product orientation, problem solving and building
relationships of customers for life
Employment History
Blackboard, Inc. February 2009-October 2009
22601 N. 19th Ave Shipping/Receiving
Suite #200
Phoenix, AZ 85027
All Pro Materials March 2003-December 2008
Phoenix, AZ 85027 Warehouse Manager
AZ Pacific Spas/Diamondback Spas March 1992-February 2003
Phoenix, AZ 85033 Production Labor Manager
Education:
Central High School
Phoenix, AZ 85031
High School Diploma
Post Graduate Courses
Theology
Character of the Bible
Community Service:
Sous-Chef/Kitchen Manager at Chase Field, Arizona State University and
America West Arena from 2006 to 2008.
References:
Ken Sherrod-Blackboard Inc., General Manager
Cell-623-***-****
Office-623-***-****
Gail D. Herbison-Blackboard Inc., Warehouse Manager
Lee Wooley-Blackboard Inc., Supervisor
***.******@**********.***
Karen Haskell-Director of Operations for Home Team Volunteers Chase
Field
Contact this candidate