Customer Service High School

Eric J. Payne

**** ****** ******

Capitol Heights, MD 20743

Phone 301-***-****

E-mail: *********@*******.***

Summary: I am a hard worker with various talents, who also has the ability

to demonstrate organizational skills, customer service skills, and perform

with a strong work ethic. My willingness to learn and previous work

experience can serve as a plus to assist with functional operations.

Work experience:

3/2010-6/2010 SoBran Inc.

Logistic Support Specialist

. Received inbound deliveries from FedEx, UPS, U.S. Postal Service, and

other commercial carrier companies

. Reviewed all documents and bills of lading for correct customer names

and addresses upon receipt of shipments.

. Scanned inbound and outbound deliveries, and obtain signatures to

track custody

. Ensured the inspection and screening of all inbound materials

. Made special deliveries of known client's registered mail and other

classified documents

. Coordinated copier paper deliveries for each section assigned by our

client

. Maintained the maintenance and care requirements for assigned GSA

vehicles

. Conducted a complete inventory of assigned equipment

. Ability to safely operate material handling equipment (MHE) such as a

forklift, electric pallet truck, and manual pallet jack

11/2009 - 3/2010 Home Depot

Freight Warehouse Associate/ Forklift Operator

. Repack Merchandise

. Operate Forklift and material handling equipment

. Maintain cleanliness of work environment and for store appearance

03/ 2008 - 10/ 2008 Humanscale

Installer/ Service Technician

. Provided excellent customer service while installing/repairing

equipment.

. Assessment of work environments prior to beginning installation

requested on customers work orders.

. Maintain, Update, File invoices/ providing copies to clients and

companies as needed.

. Utilized Microsoft Office and Internet Explorer for daily operations

via computer, phone, or other electronic tracking devices.

. Loaded/ Unloaded delivery trucks

11/2007-01/2008 Metropolitan Washington Airport Authority

Mail Room Associate

. Delivered, pick-up and transport materials, and packages throughout

entire facility.

. Sorted parcels for shipping and receiving for US Mail, FedEx, UPS, and

courier services.

. Processed incoming and outgoing mail and maintained time, volume, and

delivery records.

. Prepared items for shipment or transportation while meeting time

constraints.

. Ensured the highest levels of customer care and followed company

policies and safety procedures at all times.

. Notified Facilities Management of any needed repairs.

. Organize, update, and file records

02/2007-09/2007 Auto Zone Inc.

Customer Service Representative

. Provided the best customer satisfaction by performing diagnostic

checks and assessing automotive and maintenance repairs needed.

. Inventoried products to ensure availability and restocking merchandise

as needed.

. Utilized PC and other databases to perform daily operations and

research for vehicle components.

9/2006-2/2007 Fulcrum International

Service Technician/ Driver

. Delivered Products

. Assessment of work environments prior to installation request.

. Installed/Uninstalled computer components and office furniture.

. Loaded/ Unloaded delivery trucks

10/2004-9/2006 National Brotherhood of Carpenters Union

Carpenter (Apprentice)

. Extensive On-Job-Training

. Assemble/Disassemble Trade Show Booths

11/2003-10/2004 DHL Express

Postal Delivery Driver

. Transported packages to include shipping, receiving, and picking up

initial requests/returns.

. Operate company vehicle and mobile communication devices while

adhering to state driving laws.

. Loaded/ Unloaded Trucks

. Meeting scheduled deliveries for time restricted packages with respect

to time management.

8/2000-10/2003 Laurel Van Lines

Mail Room Assistant/General Service Technician

. Prepared outbound courier shipments using computer or service

providers

. Delivered, pick-up and transport various material within or between

multiple locations

. Sorted parcels for shipping and receiving

. Processed incoming and outgoing mail and maintained time, volume, and

delivery records.

. Prepared items for shipment or transportation while meeting time

constraints.

. Ensured the highest levels of customer care

. Stocked paper in all copy centers.

. Organize, Update and file records

. Operated Forklift and other material handling equipment

Education:

2008 - Present ITT Technical Institute Springfield VA

Computer Networking Systems (CNS) / Information Technology (IT)

1996 - 2000 Crossland High School Camp Springs, MD

High School Diploma

Skills:

. Fax/ Copy/Print/Bindery

. Microsoft Office Programs/ Internet Explorer

. Filing/ Data Entry

. PC Knowledge

. Mail Room Services/ Operation

. Delivery Driver

. Certified Forklift Operator/ Material Handling Equipment

Contact this candidate