Customer Service Manager

Jassmin Hernandez

** ****** ******, *** ***** Phone: (201)

***-****

Bayonne, NJ 07002

Email: ******@*****.***

OBJECTIVE: To obtain a rewarding Management position with a company that

offers an opportunity of growth and development.

PROFESSINAL EXPERIENCE

05/07-04/09 ARAMARK/Mount Sinai Hospital, New York, NY

Assistant Manager of Central Patient Transport

Department

. Serve as Transport Manager since February 2008.

. Worked as a Customer Service Representive in May 2007

until February 2008

. Work in a 1200 bed count hospital.

. Oversee call center which consist of 11 fulltime (CSR)

Customer Service Representive.

. Supervise a support staff of 80 plus employees (Union

1199).

. Work through Department of Health Survey.

. Supervise over 600 patient moves daily.

. Conduct training sessions for support staff (i.e.

HIPPA, OSHA, Joint Commission).

. Monitor attendance and vacations for all employees.

. Maintain daily schedule and payroll.

. Answer calls and dispatched patient moves to

transporters.

. Conduct weekly patient rounding on nursing units as

part of PI CAP initiative (patient satisfaction).

06/01-5/07 Joe Hasselt Real Estate, Bronx, NY

Office Manager

. Typed all exterior and interior broker appraisals.

. Licensed Real Estate Agent.

. Prepared all contracts of sale for all listing

properties.

. Input and up date all property information to the

Multiple Listing service.

. Assisted in resolving tenant complaints regarding

repairs, inspections and rental payments.

. Handled all personal and escroll accounts for

foreclosed properties.

. Worked closely with attorneys regarding documentation

pertaining to bank owed properties.

1/00-06/01 TLC Laser Eye Center, New York, NY

Administrative Coordinator

. Monitored daily front desk operations.

. Processed all patients for consultations and

producers.

. Handled all calls regarding scheduling of patients.

. Assisted Clinical Director in setting up all

conference and center events.

. Worked closely with the Executive Director regarding

patient scheduling.

. Processed all travel and office expenses.

Jassmin Hernandez

28 Andrew Street, 1st Floor Phone (201)

668-0327

Bayonne, NJ 07002 Email:

******@*****.***

10/96-1/00 Aris Corporation, New York, NY

Administrative Assistant/Receptionist

. Recorded and tracked accounts payable.

. Coded invoices and entered information on general

ledger spreadsheet.

. Processed time and expense reports for contractors and

employees

. Coordinated class sign-in

. Prepared class completion certificates.

. Utilized 20-line Meridian switchboard phone system.

. Planned and coordinated company events.

. Resolved any concern in order to insure customer

satisfaction.

PROFESSIONAL SKILLS

. Proven ability to solve sensitive issues and problems in a

professional manner.

. Work independently and as a member of a team.

. Over 7 years of management experience.

. Superior organization and communication skills.

. Excellent ability to solve problems and resolve conflicts quickly.

. Microsoft Office ( Word, Excel & Power Point)

. Fluent in Spanish

. Internet research

. 30 line switchboard

. ISIS PRO

. CPR/ BBP/OSHA

EDUCATION

2003-2004 -Working towards a Bachelor Degree in Business Management

References: Furnished upon request

Contact this candidate