Customer Service Assistant

NED VERGARA

**** ** ***** ****** **. . Portland, OR 97221

503-***-****

***.*******@*****.***

RELATIVE EXPERIENCE

United States Marine Corps Reserves Camp Lejeune, NC

**/** - *******

Deployment Processing Command East, Reserve Support Unit

Manpower Chief/Platoon Sergeant

. Managed all personnel and billet openings within the command

. Expressed attention to detail, ensuring all correspondence is properly

managed and proper adjustments are made that are needed

. Accurately developed and edited correspondence on a daily basis

. Assisted interview process for highly qualified Marines to fill

required billet openings

. Directed incoming phone calls to proper sections while subduing

disgruntled clients

. Responsible for maintaining and following through with on-going

project list and assigned tasks

. Monitored approximately 80 Reserve Marines drill days and ensured

payment was received in a timely manner

. Assisted in the mobilization and separation of involuntary recalls,

individual augments, and active duty Marines coming and going from

deployment

. Ensured that hundreds of Marines personal information was up to date,

which directly impacts the Marines pay, and life insurance

. Provided unparalleled customer service, greeting customers, evaluating

their individual needs and directed them to the proper section

. Managed and expressed attention to detail to all correspondence and

pay related items for all Marines attached to the Deployment

Processing Command East, Reserve Support Unit

Volt Workforce Solutions Portland, OR

09/09 - 02/10

Administrative Assistant, the Standard

. Managed retrieval and prioritization of all incoming correspondence

and tasking into Quality Assurance

. Provided direct support to Team lead and staff, responding to all task

inquiries in a quick and timely manner

. Monitored daily, weekly, and monthly calendars for staff within the

division

. Maintained confidential reports and files while expressing diligence

in security

. Provided daily administrative tasks at request of team members

Chickasaw Nation Industries Fredericksburg, VA

12/08 - 7/09

Management Analyst

. Produced reports and market survey's for senior management reflecting

accurate analysis of cost expenditures

. Acted as interdivision liaison between CNI and FBI Divisions providing

unparalleled customer service

. Managed all logistical, financial and operational requirements for

client requested events throughout various countries

. Developed relationships through daily contact with clientele to ensure

program success and customer satisfaction

. Expressed attention to detail providing resolutions to all clientele

questions and concerns

. Provided confidential and complex clerical and administrative services

in direct support of the executive management

. Coordinated and monitored all stages of event preparation from inquiry

capture to post event conferences

. Reviewed all Hotel Purchase orders and contract to ensure all terms

and pricing are compliant and accurate

. Assisted finance in formulation of FBI Divisions budget, tracking all

expenses and providing detailed audit reports to ensure adherence of

Department of Justice policies

. Conducted and provided in-depth market analysis of all associated

costs in training within the FBI; ensured compliance of the Public Law

and FBI Guidelines

Integrated Resource Technology Alexandria, VA

6/08 - 12/08

Administrative Operations Officer

. Served as the principal Administrative Operations Officer/Assistant to

the Division Chief; to ensure that program efficiency and customer

satisfaction is maintained as priority

. Created detailed correspondence for senior level executives within the

division and agency

. Provided daily and weekly updates to the Director and other executive

level management on critical issues

. Ensured constant contact was made with management and staff to ensure

all programs followed proper procedures and guidelines

. Tracked and managed tasking database and progress of all inquiries and

reports within the division

. Prepared materials for annual performance evaluations and awards

meetings with upper management within the division

. Tracked all military packages, medals and awards delivered to

serviceman throughout various locations in the world and resolving any

delivery issues

. Acted as the liaison between embassies and consulates within the

middle east region

. Managed all classified/confidential documentation within the division

. Expressed flexibility and ability to establish priorities, tracking

multiple tasks and projects through various stages of development and

implementation

United States Marine Corps Reserves Quantico, VA

1/08 - 5/08

Administrative/Intelligence Analyst

. Expressed flexibility and ability to establish priorities, tracking

multiple tasks and projects through various stages of development and

implementation

. Asia-Pac Analyst responsible for assisting in the cultural studies and

informative documents for the Republic of the Philippines

. Provided input into informative documents reflecting the cultural

factors of the Republic of the Philippines

. Traveled to the Republic of the Philippines to assist in conducting a

cultural study with a variety of Filipino backgrounds, i.e. Muslims,

Christians, and former Military

Lanmark Technology Inc. (LMT) Fairfax, VA

09/06 - 12/07

Management/Program Analyst

. Created detailed reports and graphical presentations for executive

meetings and conferences to the Assistant Secretary of Defense

. Coordinated executive calendar schedules, meetings, and travel

arrangements

. Acted as property manager conducting quarterly audits of all property

within the directorate while maintaining 100% of property

accountability

. Assisted in the production of the directorates Standard Operating

Procedures

. Managed division budget and monitored all supplies and logistics

. Provided unparalleled customer service and established relationships

with senior level staff offices of the Secretary of Defense, Deputy

Secretary of Defense, Under Secretary of Defense, Assistant Secretary

of Defense

. Liaison for LMT and provided direct programmatic support to clients

within the agency and Department of Defense.

. Provided technical support to all staff and senior executives on

correspondence tracking systems to ensure efficiency on daily and

weekly reports

United States Marine Corps Quantico, VA

04/03 - 10/06

Executive Assistant

. Maintained calendar scheduling and meeting preparation

. Assisted in preparation of reports and presentations for Senior

Executives given to members of Congress and Senate

. Directed all incoming phone calls to proper personnel within the

division

. Coordinated and tracked travel arrangements for senior military

executives

. Ensured all classified correspondence went through proper handling and

control

. Actively adjudicated over 5,000 active duty and veteran inquiries

affecting the service members performance, promotion and pay

. Liaison between Marines and the Military Awards branch applying

exceptional organizational skills; controlling and securing

approximately 9,000 inquiries per year

. Managed Marines in preparation of sensitive correspondence for officer

and enlisted personnel affecting performance evaluation and promotions

EDUCATION

Portland Community College Portland, OR

09/10-02/10

Exercise Science

SKILLS AND INTERESTS

. Highly Proficient in Microsoft Office i.e. Word, Excel, Publisher,

Adobe Photoshop, Lotus Notes

. Unparalleled efficiency in extremely fast paced work environments

. 65 wpm

. Continuing education to complete an undergraduate degree in Exercise

Science

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