Customer Service Human Resources
Resume:
Jennifer N. Richardson
San Diego, CA 92114
*****************@*****.***
Objective: Obtain a position where I can maximize my customer-service experience
as well as enable me to use my strong organizational skills and ability to work well
with people
Summary of skills:
Microsoft Word, Access, Excel, and Outlook Professional
Customer Service Hard Worker
Data Entry Team Player
Typing 60 WPM
Multi-lines/Switchboard
Filing (Alphabetical and Numerical)
Faxing
Work Experience:
December 07- June 10 Customer Service Consultant
AlloSource San Diego, CA
-Took phone orders for bone and tissue from hospitals and surgery centers for
surgery cases
-Entered orders in system
-Packaged bone and tissue for shipment to hospitals or surgery centers
-Ordered supplies for office
-Faxed and filed orders
December 05-Nov 07: Receptionist/Customer Service Representative
Jeld wen IWP Custom Doors San Diego, CA
-Answer phones on a daily basis to assist customers with status of orders and
questions about the product
-Used Titan system to check status of orders and log orders
-Made outbound phone calls to clarify orders
June 04-Nov 05: STAT Tracker
Quest Diagnostics San Diego, CA
-Phoned doctors with lab results that had been requested STAT (needing right
away)
-Correspond with lab technicians to make sure lab results were available within a
reasonable amount of time
-Produced a spreadsheet with Microsoft Excel daily to make sure “turnaround” time
was met
Aug 03-Feb 04: Courier
San Diego Diagnostic Radiology Medical Group San Diego, CA
-Drove to different SHARP facilities to pick up x-rays and paperwork that the
doctors and other staff members needed
-Ran the postage meter at the end of the day to process mail
June 01-Aug 03: Receptionist
Salvation Army Divisional Headquarters San Diego, CA
-Answer switchboard calls on a daily basis
-Data Entry
-Filing
-Ordered supplies for Human Resources department
-Assisted other throughout the office when needed with various project
Jan 01- March 01: Office Assistant
ECC CalWORKS San Diego, CA
-Filing
-Faxing
-Answered phones on occasion
Sept 00- Jan01: Cashier
I.G.A. Foodland San Diego, CA
-Responsible for opening and closing cash drawers on a daily basis
-Handled all cash, credit card, and personal check transactions
Education:
Sept 96- June 00
Samuel F.B. Morse High School
General Education
Diploma
Contact this candidate