Customer Service Manager
Resume:
Richard Amador
*** ** *** ** **** Apt **** ( Mesquite, TX, 75150 ( 361-***-**** (
**********@*****.***
Professional Experience
Premium Seat & Marketing Coordinator
American Bank Center - Corpus Christi, Texas
2008 - 2009
Coordinate, execute and assist in the activities of the Marketing
Department for the American Bank Center. Worked with minimal supervision
and little direction to create and execute promotional marketing campaigns,
in-house events and cross promotional sponsorships. Served as the personal
liaison for VIP clientele, club members and sponsors. Controlled and
operated every aspect of the VIP experience including seating arrangements,
suite assignments and club amenities. Assisted in production and
maintenance of electronic media for the website & e-mail campaigns.
. Designed and produced monthly marketing campaigns to promote American
Bank Center events.
. Partnered and collaborated with multiple sponsors to successfully
cross promote concerts and family shows.
. Personally served as liaison for VIP clientele providing one on one
customer service for all requests.
. Operated all aspects of our Gentleman Jack Lounge and VIP level
consisting of concierge staff, suite set-ups, parking, club passes and
promotional events.
. Coordinated with media to promote events and generate a positive
public image within the community.
. Assisted in maintaining the American Bank Center web site and e-
campaigns.
. Produced effective advertisements including print ads, flyers,
posters, invitations, banners and brochures.
. Directed all seating assignments for group sales, club members and
suite holders.
. Devised and established a new VIP seating program to reduce mistakes.
. Sold out multiple family shows utilizing group sales efforts.
. Developed multiple promotions to increase company database
subscriptions by 30%.
. Became a key player in successfully prioritizing and performing under
extreme deadline pressure.
. Managed, trained and scheduled multiple interns while performing day
to day activities.
Assistant Event Manager
American Bank Center - Corpus Christi, Texas
2007 - 2008
Managed all aspects of the parking, security and event staff.
Controlled the operational portion of all events in the American Bank
Center Arena, Convention Center and Auditorium. Coordinated and organized
pre-event operational meetings, staff seminars and conferences.
. Designed and organized scheduling assignments for every event in the
American Bank Center.
. Responsible for organizing and charging clientele all security work
hours.
. Assisted in implementing our Fans First Program consisting of a
volunteer committee.
. Managed crowds of 15,000+ patrons in conjunction with staff members
and city patrol.
. Worked directly with Human Resources for hiring, recruiting and all
operational staffing needs.
. Directed event load-ins, load-outs, set-ups, sign-ins and parking
strategies.
. Assisted the accounting department with payroll hours for the entire
staff.
Event/Building Security
American Bank Center - Corpus Christi, TX
2004-2006
. Responsible for upholding all rules and regulations of building codes
and policies. Ensure that all guests, clients and employees are within a
safe environment. Monitor and secure all entry and exit points within the
facility. Started as event security and was promoted to building security.
. Performed routine search procedures on entrances/exits along with key
building points.
. Received and solved customer complaints in accordance with building
policies.
. Assisted Event Coordinators, Supervisors and other staff with any last
minute problems.
. Enforced TABC policies in accordance with building rules.
. Experienced in bag-checking and wanding during sell out events.
Marketing Intern
American Bank Center - Corpus Christi, TX
2006
. Learned about the marketing responsibilities while training with the
Director of Marketing. Responsible for assisting the marketing department
in day to day activities. Helped create and execute promotional
questionnaires in order to increase company databases and study market
behavior.
. Aided in designing and creating event calendars, flyers, posters,
print ads and banners.
. Created, organized, filed and maintained company databases and e-
blasts.
. Produced press releases, order forms and media packets for American
Bank Center events.
. Distributed promotional materials to sponsors, various locations and
restaurants.
. Assisted in generating questionnaire forms, distributing them to the
public and entering them in our survey program in order to study
market behavior.
Education
Bachelor of Business Administration w/ emphasis in Marketing
Texas A&M University - Corpus Christi
2007
References
Eric Jaramillo Mark Avelar
Marc Solis
American Bank Center Corpus Christi Visitors
Bureau Alamodome
Director of Marketing Vice President of
Convention Sports/Sales General Manager
*****@*******.***
*******@********************.*** 210-***-****[pic]
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