Technical Support Software
Resume:
Julio Marroquin E-mail: *******@*****.***
*** ********* ******, ****** ****, New Jersey 07304 (973) 619-
3315
WORK EXPERIENCE/
CORE STAFFING, New York, New York
Fitch Ratings, New York, NY March/2010-
July/2010
Helpdesk Support Specialist
o Supported employees with issues in Windows XP, Lotus Notes 6.5 & 8.5,
SAP, MS Office Suite 2003 & 2007 and non-standard applications
o Provided remote support to internal staff using Timbuktu pro and
maintained the effective use of computing
o Imaged and Deployed Dell 780, 745 desktops and HP Lenovo T410 Laptops
to users
o Provided phone support to Latin America users throughout Central and
South America
o Tracked e-mails and telephone calls and created tickets via BMC
Service Desk Express(Magic)
o Provided desk side and phone support to in house staff as well as
offsite users
COMCAST SPOTLIGHT, Bloomfield, New Jersey 2007-2009
End User Support Specialist
o Oversee system support functions in a client server systems
infrastructure
o Manage users and computers via Active Directory, MS-SMS and Remote
Desktop
o Serve as technical resource, installing new and replacement workstations
and software applications, maintaining network user account information
and security groups and resolving connectivity problems
o Hardware, software installation and support, and also troubleshoot of
local area network; including file servers, workstations, laptops,
printers, and applications
o Investigate hardware problems and perform minor system hardware and
communication connection repairs
o Document procedures, processes and roles dealing with Spotlight Support
and the general technical support
o Provide technical support for remote locations including support of
remote connection software and environment
o Commute to Connecticut, Pennsylvania, and other New Jersey locations as
needed
o Assist in special projects as defined by IT and Engineering Management
COOKSON ELECTRONICS, Jersey City, New Jersey 2000-2007
PC Support Technician
o Supported Help Desk with LAN & WAN Trouble shooting including installing
and configuring client PC's, printers to networks, and provide support to
users for any hardware or software problems
o Coordinated warranty hardware problems to third party service personnel
for correction
o Loaded specified software packages such as Operating Systems, Microsoft
Office and other authorized software packages onto employees computers
o Supported Lotus Notes: Client Installation, LAN and mobile users
support, create Id's and re-certify them
o Provided an updated, status and completion, problem request tracking
system report to manager on a monthly basis
o Provided IT Support (server, backup, computers and all other issues) this
includes calls from remote users in all our locations witch consist of
eight different sites
Accomplishments:
o Developed a software and hardware installation procedure
o Configured and deployed, one month ahead of schedule. 200 notebooks and
desktops to the entire organization nationwide, which consists of eight
different sites
o Assisted in the deployment of Market Share ; an application developed by
the company for there global sales force
EDUCATION
THE CHUBB INSTITUTE, Jersey City, New Jersey 2000
Diploma in Computer Technical Support
ARTHUR MCNEIL INSTITUTE, Rahway, New Jersey 2003
Certificate in A+, and Net+ Training
Dell Certifications Received 2005
Certified in repairing various Latitude & Optiplex Models
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