Customer Service Technician
Resume:
Carlos Carrillo
***********@*******.***
Technical Resume
Professional Profile:
I have attained my BSIT at the University of Phoenix. I am now going for
my MBA as I have been awarded a full scholarship from USHLI. I also have
CEU's from Element K and have attended the Southern Arizona Institute of
Advanced Technology/Pima College for my Electronics Technician
certification and have over ten years of technology experience. With my
ongoing education aspirations coupled with my desire to succeed, I feel I
will be an asset to any company that will take advantage of my tireless
work ethic and commitment to getting the job done right the first time. I
am not just looking for a job anymore but a career with a great company.
Oscilloscope DMM
Signal Generator Spectrum Analyzer
Power Supplies Microsoft Office 2003,2007
LAN/WAN Windows XP/ Windows 2007
Server 2003 Oracle/SQL
Entry Level Server 2008 SDLC
Professional Experience:
Pima County Waste Water Department
05/24/2010 - Present
Regulatory Compliance Data Analyst
Responsibilities:
Laboratory Information Management Systems Administrator.
Handle all Daily reports and logging of information into systems.
Create SDC tables and SDI lists to streamline data implementation on the
user end.
Configure hardware peripherals to accommodate information systems
iterations.
Administer Sapphire with an Oracle Database back end. Use Info maker
reports.
Working to upgrade LIMS to Promium Element for Pima County Waste Water.
Chicanos Por La Causa, Tucson, Arizona
12/21/2009 - 05/21/2009
Information Technology Specialist (Temporary)
Responsibilities:
Help Desk support, Planning, Analysis, Outlook 2003 end user archiving of
E-mails and support.
Troubleshooting of Corporate network servers, Communications equipment,
and Software Applications.
Upgrade and maintain school systems, Maintain enterprise anti virus
software.
Create profiles for new hires and e-mail accounts on server 2003.
Support southern Arizona regional offices and charter schools.
Windows Server 2003 Administrator.
Dilas Lasers, Tucson, Arizona
05/2008 - 08/2009
Senior Electro-Optical Technician
Responsibilities:
BTS Lens of Diode bars.
Fiber couple completed units.
Create Method Sheets for new processes.
P.C. Network Support.
Take Inventory and stock of items on the floor.
Troubleshoot and repair all incoming failed units under warranty.
Test all outgoing units for compliance. Computer Operator
Supervise a staff of three, Give detailed instruction and outline work
loads for the day.
Keep a flat file database for tracking orders and shipments.
Train staff on proper assembly procedures and assist with other technical
or social issues at work.
Spectra-Physics, Tucson, Arizona
10/2007-05/2008
Engineer Technician III
Responsibilities:
Provide training for all assemblers and proper assembly procedures for all
products.
Root cause analysis of all failed systems from the field, perform repairs
and document course of action.
Prepare reports on issues found. Take inventory of stock on floor.
Troubleshoot to component level.
Test and certify all systems are in compliance with customer
specifications.
P.C. network support. Computer Operator
EOS Technologies, Tucson, Arizona
05/2006 - 10/19/2007
Lead Electronics Optics Technician
Achievements:
ESD Certified
ISO 9001
HAZMAT
Responsibilities:
Conduct training of all personnel on existing product.
Aligned and installed thermal imaging cameras and monitors onto system.
Repaired cameras that failed in the field.
P.C. Network Support. Computer operator.
Test and repair all proprietary PCA boards and completed sensor units.
Attend weekly management meetings. Created Metrics for visual aide, so
management can see our progress. Tested and certified C.R.O.W.S system
Created document templates online so we could input failures of in house
products. This would serve as a reference for documenting history.
Created method sheets for updated procedures.
Veeco Metrology, Tucson, Arizona
05/2000 - 02/10/2006
Production Test & Electronic Technician III/ Customer Support
Achievements:
ESD Certified
Solved problem on our outsourced boards which saved the company money.
Also HAZMAT certified.
Responsibilities:
I would test all in house and outsourced PCI's. Troubleshoot to component
level.
Computer Operator.
Tested and repaired all Cohu cameras for the profiler systems.
I would document results on the network for future reference.
Repair incoming units from the field as they are received. I also trained
on SAP an ERP system.
Education
School
Location
Dates Attended
Graduate - Degree
Major
University of Phoenix
Tucson, Arizona
2010 - In Progress
No - Masters
MBA
University of Phoenix
Tucson, Arizona
2006-2010
Yes - Bachelors of Science
Information Technology
Pima College
Tucson, Arizona
1999 - In Progress
No - Associates
Associates General Studies
SAIAT/Pima College
Tucson, Arizona
1999-2002
Yes - Certificate
Electronics Technology
Brain Bench Exam
Online
11/2009
Yes - Certificate
Operations Concepts
Brain Bench Exam
Online
08/2009
Yes - Certificate
Computer Fundamentals (XP)
Pima College
Tucson, AZ
1999-2000
Yes - Certificate
Electro-Mechanical Assembly Certificate
Continuing Educational Units
Course Taken/Element K
Date Completed
Building Strong Customer Relationships (Second Edition)
May 12, 2009
Excellence in Technical Customer Service (Includes Simulation)
March 1, 2009
Introduction to Networks and the Internet
Feb 27, 2009
Security Awareness (Second Edition Part 1) Protecting Information and
Counteracting Social Engineering
Feb 25, 2009
Security Awareness (Second Edition) (Part 2): Maintaining Computer and
File Security
March 08, 2009
Security Awareness (Second Edition) (Part 3): Promoting Email Security and
Proper Responses to Security Incidents
March 22, 2009
Working With Difficult People (Includes Simulation)
March 03, 2009
Access 2007 / GCF learnfree.org
June 23, 2010
Excel 2007 / GCFlearnfree.org
July 29, 2010
Introduction To Programming
June 30, 2010
Fundamentals of Requirements Elicitation (Business Analyst)
June 24, 2010
Installing and Maintaining Windows Server 2008
August 17, 2010
Awards
2010
United States Hispanic League Institute - Full Scholarship MBA
Personal References
Patsy Reyes - 520-***-****
Larry Chambers - 520-***-****
Steve Robles - 520-***-****
Bilingual
Native (English)
Foreign (Spanish)
Contact this candidate