Customer Service Insurance

Priti M. Desai

**** ***** ****

North Brunswick, NJ 08902

Home-732-***-**** Cell-848-***-****

E-mail: **********@*****.***

Objective:

Seeking a challenging position for Rating or Business Analysis in insurance

field. Team player with proven training, organization, demonstrate strong

analytical ability, quick learner, independent with strong problem solving

and customer service abilities.

Education:

Bachelor in B. S. with Accounting, Auditing and Economics, INDIA

QA Software Testing & QA Management & Analysis Study, NJ

IIA College of Insurance New York, NY- Diploma: Ins 21 Diploma course.

Principle of

Property and Casualty.

S.C.S Business and Technical Institute, North Bergen, NJ- Diploma: Computer

Entry Operator.

Technical Skill:

Computer Skill: MS Word, MS Excel, Outlook, COVERALL,

IMAGERIGHT,AS400, CAAMS, CLAS, MAINFRAME,

Languages: SQL 3.2, PL/SQL 2.2, UNIX Shell, HTML

Operating System: MS-Dos 7.0, MS Window 3.x/95/NT 4.0, UNIX

GUI Tools: Power builder 5.0, Visual Basic 5.0

Database: Oracle 7.2, Sybase, MS SQL Server, MS Access

2.0,

Test Tools: Win Runner (Mercury Interactive Tool)

Executive Summary:

. Knowledge of System Testing ISO 9001 (Quality System Model for Quality

Assurance Analyst.) With UNIX (HP 9000 and Sun Solaris 2.x) and RDBMS

(SYBASE, ORACLE).

QCE (Expertise in Quality Control Engineering):

. QA Methodology: Familiar with Unit, Integraion, System, UAT, Positive,

Negative, Regression Testing.

. SDLC (Software Development Life Cycle): Knowledge of Software Cycle, 1)

Analysis & Design 2) Coding 3) Testing 4) Implementation 5) Maintenance.

. Baseline Process: Involved in Review again open items or action items is

solved. Review tracking sheet from all Team members for Test Plan in each

release.

. Defect (MR) Analysis: Analysis of defects in MUT, PT and Field. Classify

MR, involved in Root Defect Analysis and demonstrate cause of key

repeating MR to team.

. Document Control: Involved to finalize Internal & External Documents for

QA.

Team and Testing:

. Team spirited, self-starter, dedicated, positive attitude and ability to

interact with Developer and User community in case of MR resolution and

Field MRs. Team work with cross-functional Team like: Planning

Engineering, requirement Engineering, process Engineering and Technical

Installation and Field engineering to achieve Quality Goal.

. Client Server Testing: Knowledge of Testing of different screen flow

testing includes Date Testing, Object and Functional Testing as per SDR.

Testing of Datafile, BULKLOAD as per Test Cases.

. TEST PLAN: Knowledge of Design & Document Test Plan in each release from

requirement, Review with Stack holder and Baselined and Execute document

and Maintained MR in MR LOG with Severity (1,2,3).

. Leadership & Testing Knowledge of Project Kick-off Meeting, Release

Management Meeting, weekly status meeting,

Professional Experience:

A.M. BEST COMPANY, OLDWICK, NJ

Jan 2007-Sept 2009

Lead Production Coordinator

. Involved in all Phases of an online insurance state rates filing service.

. Involved duties includes analyze forms, rates, rules, and/or loss cost

for commercial line and personal line of insurance, ISO circulars, NCCI

and SERFF.

. Responsible for the analysis and interpretation of state insurance

department property/casualty rate filings from a variety of sources,

including extensive internet research.

. Duties include editing and proofreading of rate filing submissions from

insurers in 45 states.

. Requires interacting and managing data submitted by external information

providers in multiple states and maintenance of production schedules.

PRESERVER INSURANCE COMPANY, PARAMUS, NJ Nov 2004-

Dec 2006

Underwriter Technical Assistant

. Responsible for the processing on AS400,COVERALL,IMAGE & workflow

systems of all transaction for new business, renewals, cancellations,

reinstatements, and endorsements for Commercial Package, Auto, Business

owner, Property, General Liability, Workers' Comp and Umbrella coverage.

. Upon request from underwriters Ordered D&B, loss history, MVR, and loss

control reports. Risk investment service survey, UPFRO survey, A & C

survey and MIR Surveys.

. Accept or decline risks within authority limits.

Allmerica Financial Company (HANOVER), Piscataway, NJ Nov 2003-

Oct 2004

Specialist Commercial line Rater

. Responsible for rate, prepares quotes and issuing policies for all

commercial line business property General liability, Auto and Inland

marine for new business and renewal on manual system. Also duty including

refer to insured's Accounts to underwriter team if any advise needs.

. Applied rules and rates to unique rating situations involving new and

renewal policies, endorsement and cancellations and applies this criteria

to accommodate the commercial line manual system.

. Handled verbal and written correspondence with agents and/or insured's as

required

. Inputs understanding information regarding new or renewed policies on

appropriate manual system and utilizes other available manual system

efficiently and effectively.

. Completed all new business, renewals, and endorsement in the assigned in

time frame.

Selective Insurance Group, Trenton, NJ

April 2002-Oct 2003

Underwriter Technical Assistant

. Responsible for rate policies and/or prepares quotes as required for all

commercial lines of business.

. Maintained and updates appropriate manuals to ensure prompt and accurate

service.

. Assisted underwriting unit in obtaining and analyzing reports regarding

risks.

. Maintained and ensures the flow of work in absence of underwriter.

. Understand and applied unique underwriting criteria in his/her area an

answers questions or resolves problems regarding underwriting issues.

Crum & Forster Insurance co., Morristown, NJ

March 2000-Feb 2002

Premium Coder

. Responsible for coding direct premium entry for new policies, renewal,

endorsements and cancellations on vax Hyper system for all commercial

lines of business, multi lines and personal lines of business.

. Responding to "prompts" appearing on the computer keys in data relating

to specific product lines and transactions in a predetermined sequence.

Refer occasionally to statistical plans for code, interprets certain

information on source documents and translates it to predetermined

numeric of alphabetic codes.

. Refer illegible, in accurate or incomplete source documents to immediate

supervisor for necessary action to complete the entry of the

transactions.

. Verified code sheets against source documents and refers any

inconsistencies to immediate supervisor. Maintains assigned code manuals,

statistical plans and other associated listings and schedule in a current

condition.

Markel Gryphone Insurance co., Hoboken, NJ

Aug 1996-July 1999

Underwriting Technical Assistant

. Assisting in the resolution of rating and issuing policies for all

commercial lines such as property, casualty. auto and package for new

business, renewal, endorsement, and cancellation on automatic rating

system.

. Responsible for ordering underwriting reports, underwriting assisting

duties and supports to the underwriting team.

. Responsible for coding all commercial line and Multi lines business

policies on IBM AS/400.

. Assisting with underwriting team and processing input data policies.

Status: US Citizen

.

Contact this candidate