Customer Service Sales

Jillian Combs

**** * ***** **.

Killeen, TX *****

Ceil: 254-***-****

email: ***********@*****.***

Summary of, Qualifications

Bachelors of Science in Psychology. Over 3 years performing duties as a case manager

for juveniles undergoing treatment in a program for sexual offenses. Almost 5 years

supervisory experience providing superior customer service in a retail department store

environment. Proficient with Microsoft Word, Excel, Power Point, Outlook, and Internet,;

type 55 wpm. Possess a valid background check.

Employment History

Volunteer

August 2009-Present

Family Readiness Group, Fort Hood, TX

Served as a family support group for spouses military organization, attending meetings,

fundraising, and planning and coordinating events. Provided support to other spouses of

combat-deployed soldiers.

• Recognized by Family Readiness Group for organizing a support group event.

Case Manager III, Sexual Behavior Treatment Program

Oct. 2005- March 2009

Mcl.ennan County State Juvenile Correctional Facility, Mart, TX

Supervised 12-19 year-olds housed in a detention facility for youth offenders with

histories of minor to serious sexual-based and other criminal offenses. Managed a

regular case load of up to 16 clients. Conducted case assessments on new clients to

the program. Conducted weekly group and individual counseling sessions, holding

weekly discussion with parents of guardians of each client. Placed emphasis in

reintegration sessions between clients and parents in denial to improve program goals

and outcomes. Thoroughly documented each clients progress throughout the program.

Worked closely with peer program case managers, juvenile parole, and Child Protective

Services. Exceeded performance ratings during numerous review given by supervisors.

Department Supervisor and College Student

Nov 2000- Sept 2005

Kohl's, O'Fallon and Springfield, MO; and Missouri State University, Springfield,

While attending college worked full time as supervisor of a large retail store's Juniors

Department. Maintained merchandising of products and responsible for visual

presentation standards within the Juniors Department. Executed all merchandising to

meet company standards. Maintained price changes, callbacks, and transfers as

directed by supervisor. Trained new Sales Associates. Provided feedback to

management on sales associates as needed. Performed and assisted with other duties

as needed. Served as Publicity Officer for the Psychology/Psy Chi Club .

• Recognized as Employee of the month during first year with Kohl's.

Sales Associate and Student

August 1996- May 2000

Gordmans and Marquette High School, Chesterfield, Mo

While attending high school, worked part time as a sales associate for clothing retail

chain. Duties included providing outstanding service to customers and focused on

merchandising presentation. Performed tasks for organization, generating outstanding

result. In addition to balancing academic course work and part time employment

served as a cheerleader in final 3 grade levels, promoting school spirit, morale for

sporting events, and enthusiasm within student population.

Education

• Bachelors of Science in Psychology (minor in Crime and Society), Missouri State

University, Springfield, MO

• Certificate in CPR, American Red Cross, San Saba, and Mart, T; Expired:

October 2009

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