Sales Customer Service

Andrea L. Hill

*** ****** ****** . ******, ** ***30

(H) 916-***-**** . (E) **********@***.***

OBJECTIVE

Looking for a position as a photography assistant.

PROFFESIONAL SUMMARY

Significant experience in program development, web site management, and

project management. Recognized for exceptional organizational and strategic

planning abilities and achieving exceptional program results. Experienced

designing, copying and editing marketing materials. Skilled at providing

excellent customer experience, organizational development, and new business

opportunities.

EXPERIENCE

Marketing Specialist, Meridian Systems, Folsom, CA, 2010- Present

Create new customer documentation, customer communications such as

newsletters and email. Assist Vice President of Marketing in completing

campaigns to Meridian Systems Partner network. Manage Partner Portal

network by updating information, posting new materials, and ensuring

customer intimacy. Assist in developing in Software Solutions Education web

site redesign. Assist sales with marketing collateral such as industry

briefs, customer profile slides, and one-sheets. Assist Event Coordinator

with major national conferences such as logistics, creating marketing

materials, and hosting events.

Marketing Coordinator, The Sacramento Bee, Sacramento CA, 2009 to Present

Manage ongoing marketing campaigns and support for products - including

print and online ad campaigns, email, internal communication/messaging,

direct mail, and contests on niche sites. Provide strategic

marketing/messaging support for advertising/revenue products and niche

products. Provide assistance in the negotiation, contract writing and

fulfillment for strategic alliances and media partnerships. Create, design

and write ad elements.

Accomplishments:

. Create compelling testimonial-driven campaign that successfully

conveyed the value of The Bee brand to advertisers and readers,

increasing advertising for an advertiser by 28%.

. Grew online audience for The Bee's retention web site consistently

by 10% each month.

. Successfully launched social media campaign for The Bee's retention

web site to increase traffic.

. Developed extensive marketing campaign for new advertising product

increasing sales by 8%.

. Developed strategy for launch of The Bee's new Sacramento Connect

web site and successfully reached out to over 200,000 readers and

content partners through email marketing and social media.

. Created style guide, print ad and online brand procedures to be

used now and into the future to ensure The Bee brand message is

consistent.

Sales & Marketing Specialist, Black & Decker, Inc.-HD Division, Sacramento,

CA, 2007 to 2008

. Reviewed account records, identified and verified client priorities

and presented solutions to the client with key benefits to increase

sales.

. Proactively developed excellent client relationships and monitored

these relationships daily.

. Creatively displayed merchandise in each store in order to increase

sales and call out value.

. Hosted multiple events and promotions to bring brand awareness to

customers.

. Responsible for managing Black & Decker/DeWalt products totaling

$4.8m/yr.

Office Manager, Tri-County Appraisal Services, Folsom, CA, 2006 to 2007

. Created new web site to promote online ordering and excellent

customer service.

. Monitored web site for overall client interaction.

. Developed marketing campaigns through direct mail and other media

outlets.

. Provided detailed monthly forecasts for CEO.

Business Purchasing Coordinator, Carrier Corporation, Sacramento, CA, 2005

to 2006

. Created detailed desk reference procedures for nationwide offices.

. Problem-solved customer inquiries and troubleshoot customer issues.

. Trained Coordinators in Carrier branches.

. Managed over $500,000 in open Visa transactions and part

requisitions.

. Responsible for accounts payable and accounts receivable.

ACHIEVEMENTS

. Awarded the 2009 Senior Vice President's Award - The Sacramento

Bee.

. Awarded (4) Achievement & Excellence awards at The Sacramento Bee

in 2009.

. Awarded the Sales Excellence Award from Black & Decker, Inc. - Rank

#2 in Western Region.

EDUCATION

Bachelor of Science, Business Administration - Management

California State University, Sacramento, May 2007

GPA: 3.5

Computer Skills: MS Access, Excel, Word, PowerPoint, FrontPage,

Adobe Photoshop CS4, HTML, Social Media outlets

Leadership: Leadership Academy- The Sacramento Bee

Leadership Excellence Academy - Delta Sigma Pi

AFFILIATIONS

International Newspaper Marketing Association (INMA), 2009-Present

Board of Directors - Learnwell.org, 2009-Present

Delta Sigma Pi - Business Fraternity: Vice President Communications,

Chancellor, 2006-2007

References are available upon request.

Contact this candidate