Customer Service Manager
Resume:
Michael Osborne
Current Address: ** * ***** ****, ******** Beach, VA 22443
Phone: 804-***-****
Cell: 540-***-****
Email: *********@*******.***
______________________________________________________________________
Professional Strengths and Certifications:
Three years cash handling experience
Three years computer transaction experience
Three years ATM experience
Vault supervision experience
Experience training incoming employees
Experience with inventory and database transactions
Over thirty instructional training courses completed
Experience working with hazardous substances
Eight years customer service experience
Computer literate and skilled
Strong mathematical aptitude
Able to work without direct supervision
Member of Phi Kappa Phi Honor Society
Two years computer and electrical engineering training
Education:
Bachelor of Science Degree in Finance
Radford University
August 2005-May 2007
New River Community College
12 credit hours earned
January 2005-May 2005
Virginia Polytechnic Institute
67 credit hours earned
August 2001-December 2004
Southwest Community College
6 English credit hours earned while attending high school
January 2001-May 2001
Professional Experience and Training:
Bank Teller
ATM Supervisor
Substitute Vault Teller
SunTrust Bank
June 2007-July 2010
Corporate Security Branch Opening/Closing Procedure and Personal
Safety Training
March 2010
Platform Basic Functions Class
January 2010
Introduction to the Information Security Policy (AWARE) Training
November 2009
Exceptional Client Experience Class
September 2009
2009 Code of Business Conduct and Ethics Certification Overview
June 2009
2009 Community Reinvestment Act (CRA) Training
February 2009
Client Privacy Training
May 2008
Product Knowledge Workshop
April 2008
Bank Security-Robbery Workshop
November 2007
Online Cash Manager Product Training
September 2007
Online Check Deposit Workshop
September 2007
Compliance with Banking Regulations Workshop
June 2007
Customer Service Training
June 2007
Computer Skills:
Computer literate and skilled
Proficient in Microsoft Excel
Proficient in Microsoft Word
Proficient in online training
Experienced with online monetary transactions
Experienced with Linux operating systems
Experienced with C++ programming
Experienced with troubleshooting
Trained in AutoCAD software
Skilled typist
Computer hardware skilled and knowledgeable
Other Employment:
Dollar Tree, March 2006-June 2007
Super Shoes, August 2005-January 2006
Sherwin Williams, February 2005-August 2005
Virginia Tech Chemistry Stockroom, January 2003-December 2004
References
Lucy White
General Manager
SunTrust Bank: Amherst Branch
****.*****@********.***
Latasha Williams
Teller Coordinator
SunTrust Bank: Amherst Branch
*******.********@********.***
Sherry Smith
General Manager
SunTrust Bank: Radford Branch
******.*****@********.***
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