Years Experience Manager

*** ****** **** ****

Prince Frederick, MD ***** Phone 703-***-****

E-mail ********@*****.*** Jennifer Yvette Dennis

Objective To procure projects that will enhance my current

skill sets while allowing me the opportunity to

further develop new technical skill sets within the

IT marketplace

Capabilities Certificate in Professional Data Entry, National

Business College, Roanoke, Virginia. 1989

2 years experience using Advance Revelation

database for data entry and report generation using

SQL

4 years experience using Paradox database for

design, data management and report generation

12 years experience using Microsoft Access for data

management, statistical and performance report

generation

4 years as liaison with data warehouse for Service

Delivery and Service Assurance requirements

1 year computer support

1 year supervisory experience

5 years implementation experience

12 years administrative support experience

10 years account maintenance/customer service

experience

1 year experience in Accounts Payable

6 years experience tracking and coding money

(ensuring correct account distribution)

3 years experience doing income taxes for foreign

students (1 year project lead)

2 years of Costing experience for the U.S. Army

Employment Restoration Sites project and proposals

4 years assisting IT with data validation and

testing for new requirements for Service Delivery

data from the data warehouse

.5 years experience as Content Management

Specialist

1.5 years experience working in a Healthcare

Environment

.5 Purchasing Manager and inventory control

11/2007 - 5/2008 Prince William-Manassas

Regional Adult Detention Center

Technical Analyst II

IT Representative for the Adult Detention Center

(ADC) with focus on project-related work.

Responsible for the coordination of ADC's Annual

Report. Act as the Content Management Specialist

for the Adult Detention Center which includes

maintaining the content on the website and develop

new pages as new projects take place within the

ADC. Also work with the County's OIT department in

conversion to new website. Assisted Financial

Director with monthly Jail Board Reports and other

financial reports. Develop and update badges in

Imaging System for various departments of the ADC.

Maintain the Standard Operational Procedures for

the ADC and coordinate with OIT to upload to the

intranet. Develop procedures for various tasks

this position require. Assisted Technical Analyst

II in troubleshooting problems with computer,

printer, cell phones and pagers, give security

rights to various ADC systems, mapping people to

network, etc.

5/2000 - 3/2007 BT Americas, Inc.

Data Analyst II

Develop and maintain front-end tool for extracting

data from the data warehouse based on foundational

requirements needed for reporting for both Service

Delivery and Service Assurance Quality teams.

Ability to converse with data warehouse with new

requirements and data issues, as well as, assist

with data validation and testing. Develop and run

automated operational performance analysis reports

using Microsoft Access database and Excel for the

company's products and services. Involved in UAT

testing for system upgrades and modifications.

Responsible for SLA reports for TSA Service

Delivery and Service Assurance, MCI and a portion

of Atlanta's KPIs. Produce slides from reports

using Excel and PowerPoint used for the Monthly

Executive Operations Review. Implementation

support-includes database management, granting

access and resetting password of the ATM PVC

tracking database. Involved in the planning of new

metrics development for various products. Use of

SQL for some reporting systems. Provide Ad Hoc

report analysis upon approved requests. Ability to

converse with a wide range of diverse cultures.

Provide quick turn-around on all projects

12/1999 - 5/2000 EDGE Technologies Inc.

Database Administrator

Contracted at Concert, a telecommunications

company, for implementation support for the ATM

Planning Team, which includes management of the ATM

PVC tracking database for all service deliveries

and fault handling updates. Maintain files for all

Edge's Employees located onsite at Concert, make

sure everyone do their timesheet weekly, make sure

everyone turn in approved copy or pending approval

with actual signature of supervisor monthly for

invoicing to be sent to Accounts Payable.

7/1999 - 12/1999 Allied Marine Services

Contracts Administrator/Computer Support/Purchasing

Manager

Assist in developing company policies and

procedures; observe company's day-to-day operation

and implement ways of being more efficient and

effective. Assist with minor computer issues such

as rights, installing/troubleshooting software and

hardware, and researching Y2K issue with existing

software. Also, assist engineers with contract

RFQs and deliverables. Served as purchasing

manager for marine spares working with vendors

locally and abroad; respond to all RFQs and order

problems daily; invoice customers in bookkeeper's

absence; maintenance to purchasing database

including setting up inventory.

Education B.S., Computer Science: Network Concentration,

Strayer University, Woodbridge, Virginia. 2002

A.A., Data Processing, National Business College,

Roanoke, Virginia. 1989

Secretarial Administration, Gretna Senior High

School, Gretna, Virginia. 1987

Summary of

qualifications Software/Hardware Experience:

Proficient in Microsoft Windows Atmosphere:

WordPerfect 8.0, WordStar, Word97, 2000, 2003,

Paradox 5.0, Access97, 2000, 2003, Publisher,

Advanced Revelation (DOS), MAS90, Excel,

QuattroPro, Turbo Tax, Microsoft Exchange,

Microsoft Outlook, Novell GroupWise, NDC Purchase

Plus (Credit Card Software), FaxServe, FaxPress,

BadgePro, Travel Manager+, Orion (DSS), CTMS, Jail

Management System, DSI Imaging System, CMS

Knowledge of Lotus 1-2-3, dBASE IV, dBASE IIIPlus,

DOS, Microsoft Project, Act!, HTML, Presentations,

PowerPoint, Success, UNIX, NT Workstation 4.0, NT

Server 4.0., NT Server Enterprise 4.0, TCP/IP,

IPMS, SQL, Visual Basic 6.0, Oracle 8i SQL, Oracle

8i PL/SQL, Oracle 8i Backup & Recovery, Oracle

Reports, Business Objects, Crystal Reports 10.0,

Adobe Acrobat 8

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