Sales Customer Service

DENISE SIEGAL

Chicago, IL *****

Residence: 773-***-****

Cellular: 773-***-****

********@*****.***

SUMMARY

Customer Service and Account Management professional with proven experience and demonstrated skills

in retail and wholesale merchandising. Consistently exemplified time management and strong

organizational skills. Possessing core values of agility, creativity and integrity.

PROFESSIONAL EXPERIENCE

RECYCLED PAPER GREETINGS, Chicago, IL 1985 to 2010

Subsidiary of American Greetings

The third largest producer and distributor in the greeting card industry worldwide with annual sales

volume of $300M and annual volume of 360K orders.

Order Management Account Coordinator (2009 to 2010)

First point of contact between the Order Management department and 1000 sales representatives.

Developed strong relationships with sales representatives which increased trust and value for the

department.

•Provided support to the Order Management team by reviewing incoming orders and assigning them to

one of six merchandisers for processing.

•Established and maintained customer account files for 177 new accounts per month, 15,000 customers

overall.

•Streamlined process of communicating orders pending approval information by VP of National Sales

Operations through development of a spreadsheet that was sent weekly with approvals pending.

•Instrumental in departmental redevelopment of six forms used by our sales partners. These forms

streamlined the ordering process for Order Management and field sales.

•Managed weekly audit reports in partnership with the Finance department for SOX compliance.

•Developed documentation specific to job responsibilities as a training tool for cross training with the

company.

•Cross-trained in functions of merchandising so as to be readily able to assist as needed in processing

Prescribed planograms and seasonal orders for national chains such as Walgreen’s and Target.

Order Management Merchandiser (2000 to 2009)

Support company merchandising initiatives by processing planograms to create orders for shipping to

various retailers.

•Member of a team of six merchandisers who created 1950 orders per month while striving to meet

95% accuracy for all data entry initiatives (1/3 of the orders were Everyday card resets).

•Entered data per field sales paperwork which modified the customer profile to the specific retailer’s

needs.

•Created seasonal orders for national chains such as Target, Meijer and Barnes & Noble based on

spreadsheets sent in by national sales managers.

Denise Siegal Page Two

Customer Service Representative (1998 to 2000)

Professionally represented company by answering phone calls from sales partners and retailers.

•Assisted with various concerns such as locating shipments via UPS or FedEx tracking, faxing copies

of invoices or obtaining contact information for sale representatives.

•Used previous field sales expertise to assist in training sales representatives to learn the many

functions of their Telexons (handheld ordering device).

•Displayed excellent time management skills maintaining balance between answering calls and

attending to special projects, such as sending letters to terminated sales representatives to return their

Telexons and sending follow-up letters to those who had not responded.

Sales Representative, In-House Sales (1994 to 1998)

•Placed phone calls to approximately 100 customers in a given territory to help them order greeting

cards and related products.

•Analyzed seasonal reports in order to advise customers on increase or decrease needed for store

purchase based on previous year’s volume.

•Served as member of company activity committee for four years. This committee consisted of eight

people in various departments planning monthly activities that increased company morale.

Outside Sales/Service, Downtown Chicago, IL (1987 to 1994)

•Sales and service of national chains such Marshall Field and Eastern Lobby Shops as well as a

variety of independent gift shops and drug stores.

•Maintained positive working relationship with store managers and owners to promote good will for

our company which increased sales.

•Worked with store owners and managers to set up displays featuring our seasonal products.

•Placed orders for customers via Telexon.

Store Manager, ROCS Card & Gift Shop, Chicago, IL (1985 to 1986)

Manager of retail greeting card store owned by Recycled Paper Greetings.

• Promoted from original position of Assistant Store Manager to Store Manager within six months.

• Supervised staff of four-five employees.

• Wrote up weekly schedules for employees.

• Developed seasonal merchandising plan that increased sales by 10% over previous year.

• Merchandised products in boutique sections to showcase themes.

• Tracked sales figures and reported to District Manager.

• Opened 2nd store located in Water Tower Place and developed store identity to compete with two

similar card & gift stores.

EDUCATION AND SKILLS

Oakton Community College, General Studies, Des Plaines, IL

Proficient in Oracle Systems

Online Java based merchandising tool

Microsoft Office: Word and Excel

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