Customer Service Representative

RANDI L. ALSTON

**** **** **.

ABILENE, TX *****

PHONE: 325-***-****

EMAIL: *****.********@*****.***

OBJECTIVE: To work with good people in a growing company.

SUMMARY OF QUALIFICATIONS:

. 10 years experience in customer service

. Willingness and ability to learn and adapt to new training and job

requirements

. Excellent written and verbal communication skills

. Extremely productive in a high volume and high stress environments

. Highly proficient using Microsoft Office applications & operating

systems (Word, Outlook Express, XP, Vista)

. Some experience in Microsoft Excel, Access, & PowerPoint

. Self-starter and able to work independently from supervision

. 40 wpm & 10 key

EXPERIENCE:

Customer Service Representative

. Resolved customer concerns daily by phone, e-mail, and on a one-on-one

basis

. Worked with new and existing customers in the maintenance of new/old

accounts

. Actively maintained 500 + accounts for file maintenance, inputting

data into the computer database along with hard copy files

. Responsible for daily reviewing of new customers files for errors and

making sure those errors were resolved in a timely manor

. Processing accounts for end of month

. Briefed supervisors on daily activities and monthly reports

Supervision:

. Provided leadership, instruction, training and supervision to new

employees

EMPLOYMENT HISTORY:

. Teller - Communities of Abilene FCU, Abilene TX ; May 2010 - Sept.

2010

. Underwriter- Preferred General Agency, Abilene TX ; July 2009 - Mar.

2010

. Customer Advocate - BCBS, Abilene TX ; April 2009 - July 2010

. Amin. Ast. - Abilene Insurance Agency, Abilene TX; April 2007 - April

2009

EDUCATION:

. Graduated Abilene High School in 2000

Contact this candidate