Manager Management
Resume:
Mr. Timothy Figueroa, M.B.A.
Aurora, CO 80015
Dear Sir or Madam;
I would like to present my credentials so I may avail myself of
the IS Management opportunity. Please find below my resume for your
consideration.
I have more than fifteen years of experience in the business
world, specifically product management, information resource
management, organizational development, coordination, facilitation and
management. These years of experience combined with a graduate (MBA)
level education have given me an edge in today's dynamic environments.
I am very strong in strategic program management, integrated
strategy development, process improvement, implementation, problem
resolution and communications and more. In addition, I am goal
oriented and focused on value add results. Many of my efforts have
resulted in measurable business value.
Several years ago I had the opportunity to teach a graduate school
session at Webster University Graduate School and found this field to
be exciting and stimulating, with opportunities to be a positive
impact. I was asked to return but the travel challenges of the work I
was engage in prevented me from perusing the opportunity. Now I am in
a position to examine this exciting opportunity.
It would be a pleasure to speak to you and to discuss more in
depth how I might bring value to your organization in this role. Thank
you for your time and consideration and good luck in your search
efforts.
Sincerely
Timothy Figueroa
15231 East Hialeah Place
Timothy Figueroa, M.B.A Aurora, CO 80015
Objective
Secure a Business Analyst position that interfaces with leadership and
clients that involves development of strategic planning initiatives,
business development planning and proposals, corporate goals alignment and
communications that lead to measurable business value.
Summary
Accomplished professional with a diverse background, having spent more then
12 years helping organizations with strategic planning initiatives,
business process improvement, strategic goals alignment, as well as
planning and analysis and elearning. My program management experience
includes small business to large fortune 500 organizations spanning a
number of industries. This experience coupled with proven ability to see
the big picture enhances my the ability to consistently contribute to the
profitability of the organization.
Experience
Adaptive Engineering LLC. - Boston, Mass 2008 - 2010
Enterprise Product Manager, Program Manager, Sr. Business Analyst Manager
While at Adaptive Engineering I focused my efforts on productivity in
today's businesses centers through the use of communications and
collaboration platforms, while applying the latest technologies to
challenges. I was the product manager for a new intuitive and easy-to-use
collaboration product that helped improve operational excellence by saving
time and increasing the ability of the organization to react, through an
innovative means to manage access to enterprise products and services.
I kept abreast of the latest trends and technologies throughout a number
of industries and applied these concepts to improve the value add
proposition of the product offerings. My value add was realized in working
with all levels of the organizations and delivering on commitments.
. Responsible for the Program Management function of the product,
managing and coordinating the multiple project managers linked to
product deliverables while reporting directly to the executive
committee on status, issues and budget on a bi-weekly basis.
. Established and drove short and long-term strategic plans and
objectives and to ensure strategies are aligned across key departments
in the organization.
. Managed Product development team to product roadmap goals using the
SDLC process to gate the roadmap and deliverables goals through the
team.
. Assisted Marketing as the product manager, with creation of sales tools
and collateral to better communicate product capabilities and value
propositions for the asset.
. Tracked, owned and collaborated on budget (between $1 to $2 million)
strategies and business models that maximize product profitability and
performance over the product development lifecycle with the Executive
VP.
. Defined strategy for new business models and presented these
initiatives in the form of a tactical roll out plan.
. Fully managed the Product rollouts to the Operations, Sales and
Marketing teams and customers.
. Periodically reviewed strategies with senior management to discuss
criteria for success and evaluate results.
. Established priorities for key product deliveries and tracking work
progress for reporting.
. Assisted with creation of processes to support product implementation
across Sales department, Accounting, Clients and Vendor relationships.
. Succeeded within a complex multi-department and customer environment
along with the ability to manage multiple projects.
. Used Agile development techniques, applying Air, Flash, Flex, Java and
XML to develop a Web portal product.
EchoStar LLC. - Englewood, CO (Dish Network) 2004 - 2008
Sr. Business Analyst, Business Liaison (Program Manager), Solutions
Architect
EchoStar presented many fascinating challenges and positive results for
me and the organization. I lead the initial study of next generation
billing systems and worked with groups across the organization to gain
consensus and strategy in a complex technology setting. I produced
studies that suggested and proposed new and enhanced enterprise process
changes resulting in automation of long standing manual process resulting
on improved customer care and organizational performance. The opportunity
to help develop key SOA strategy and architecture planning for
development and implementation services; as well as studied and proposed
next generation billing systems helping to create a multi-million dollar
enterprise billing business plan proposal touching all aspects of the
business.
Business Liaison role entailed being the interface between the business
and IT organizations, facilitating the business need with submitting and
managing multi-project efforts through the SDLC process. These projects
dealt with activation, provisioning, billing, customer service, ordering
and CRM as well as process automation. Facilitation required initiating
business need requests and LOE assessment for feasibility decision,
project planning, coordinated assignment of resources for the queuing of
the software delivery lifecycle with the creation of BRDs, SRDs, and
TSDs, security and compliance docs. It also required oversight of the
development process (unit testing), TQA and UAT. Finally, delivery of
products to operations in multiple and ongoing scenarios; and post
implementation reviews were needed. This role represented very much a
Program Management role.
Solutions Architect role involved next generations billing systems and
required business analysis, project planning, financial business case
development and presentation of options to executive committee members.
Additionally, working with HP to set up the SOA center of excellence and
helping HP develop a roadmap and detailed project plan reflective of
deliverables, resources, time and value to the business, as well as
budget proposal for the overall SOA COE.
Percepta, LLC. - Englewood, CO (Ford Motor Company Joint Venture)
2000 - 2004
Program Management, Sr. Business Analyst, Special Projects
Partnered with Company Leaders to develop executive presentation and
white papers to articulate long term strategic strategies, goals, details
and timetables. Worked with internal departments to develop business
process improvement, and assist in metrics collection and reporting.
Successfully implemented a number of key client facing initiatives
involving Ford Divisions. Communicated executive reports on program
progress and risks, as well as, clear goals and achievements for
projects. Developed and executed a project plan for approved projects
that conformed to documented processes. This included scope definition,
staffing, identification of risks, and contingency plans. Directed and
coordinated activities of project personnel to ensure project progress on
schedule and within budget and scope.
Manager, Learning Solutions
< Developed and implemented an industry leading ASTD award winning Web
Based Learning Development process, managed and lead the eLearning
team to "Best in Class" best practices status, implemented proactive
process techniques that have proven to consistently meet commitments
to the business, quality and on time delivery, within budget
projections and manage change control to measurable quality.
< Resolved technical systems difficulties within eLearning Learning
Management System (LMS) by facilitating problem resolution with
internal IT teams, management and external vendors to recover and
stabilize eLearning operations.
USWest Communications - Denver, CO 1997-2000
Telecommunications and ISP Business
Senior Business Analyst, Enterprise System Architect
< Partnered with the VDSL Principal Architect to author seven industry
leading technology/process patents, implemented these leading edge
technology/process techniques that have made VDSL technology a reality
whose benefits provided tens of millions in measurable cost savings
process wide (i.e. management of virtual and physical network
inventories, Provisioning systems and methods for auto-discovering
customer premises equipment in activating VDSL, Performance modeling
in VDSL networks, Fault Management in a VDSL Network, Proactive repair
process in a xDSL Network, Proactive Service request Management and
Measurement etc...
< Developed industry leading Alarm Management technique that is in use
at Qwest and resulted in a patent that completes the end to end
enterprise alarm management horizon
< These activities resulted in nine patents for new groundbreaking
methods and process as well as membership to presidents club (20
members out of 70,000 employees)
U.S. Air Force 1979-1983
Air Force Intelligence, Staff Sergeant, Officer Training, Good Conduct
Medal
Honorable Discharge
Education
Mesa State College
BS Degree- Business Management and Information Resource Management
Webster University
MBA Degree - Masters in Business Administration and Information Resource
Management
References
Greg Jensen, EVP Adaptive Engineering
*******@**************.***
Beverley Marsh, VP HR Adaptive Engineering
******@**************.***
Chris Medina, Director EchoStar LLC.
Continuous Improvement:
Evaluated Enterprise Alarm Management proposal. Targeting efforts towards
the market and business cost analysis and risks; as well as delivering on
commitments. The analysis and evaluation was accomplished by monitoring
other client sites, competitors and SEC filings. The purpose of the
monitoring was to assess risk to delivering on commitments, researching the
Enterprise Alarm Management market to determine best in class exceptions
that were then used to relate to current client exceptions and a cost
benefit analysis to determine a more realistic cost projection, solution
delivery and best in class picture. Result: Saved $500 million in hidden
costs and resulted in a Performance Linking Patent.
Presentation and Briefing
Developed a strategic picture of the current Enterprise Alarm Management
environment. Monitored existing client operating conditions, creating a
current state view that incorporated identified business pain points,
documenting a optimal state proposal, devising a transition plan to address
risks, dependencies, priorities and pain point resolution strategies.
Result: In a US Patent: Developed a industry leading edge technique that
resulted in a Performance Linking Methodology patent whose business value
came with its implementation resulting in better monitoring of service
levels for the business.
Innovation:
Analyzed and Evaluated the VDSL product offering whose goal was to develop
the next step strategic systems strategy that would lead to resolving
business pain points in the area of manual process reductions, scalability
limitations, and service levels. Partnering with the VDSL Principal
Architect resulted in developing new processes, resolving business pain
points, identifying dependencies, planning for risk mitigation, documenting
current, optimal and transition plans. Result: Partnered for 7 US Patents:
Seven industry leading edge process patents whose business value was
realized with implementation resulting in better business pain point
resolution, making VDSL a viable product and saving millions in operating
costs.
Enterprise Architecture: Methods
Analyzed and evaluated the methods for developing an Enterprise
Architecture. The business pain point was that IT didn't deliver on its
commitments to the business. Tasked with developing an understanding and
resolution of why IT was not getting the "What to do" right. Partnering
with Architects in multiple organization lead to an understanding of the
issues, redefining of the definition of what enterprise architecture is and
how to apply this discipline with clear links to business value.
Additionally, all enterprise architecture is now defined as a strategy that
contains current, interim and optimal state views that highlight business
pain points, pain point resolution, transition plans, dependencies and
priorities, initiatives and projects. Result: A fundamental change in how
IT does business. All IT tasking is linked to business goals and value with
pre and post quality analysis to confirm meeting business commitments.
Program Management: Methods:
Analyzed and evaluated how IT delivers solutions to the business once there
is concurrence on strategy. The issue was how the organization managed
multiple related initiatives, with each initiative containing one or more
related projects. The breakdown was occurring inter-initiative with respect
to dependencies, priorities, risks, quality, and program status and change
control. Proposed and implemented a strategic set of tools to manage
projects as a component of a program. This layer reflected a horizontal
view where inter-initiative issues could be clearly identified and managed.
Result: IT changed how programs are managed enhancing the ability to
deliver value to the business.
Quality Assurance: Metrics
Analyzed and evaluated the current methods for proving value delivered to
the business. Partnering with the Principal Architects to link pain point
resolution, optimal state proposals and new process to measurable value
projections. This entailed current process evaluation and analysis in the
areas of time, cost and resource allocation. Result: Demonstrated how
measurable value could be assessed and used to determine business best
course - pre and prove value to the business, meeting business commitments
- post
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