Project Manager Customer Service
Resume:
Nancy Kaminski *** S. Los Robles Ave. #***,
Pasadena
CA 91101
**************@*****.***
SUMMARY
*My most recent work history is in computer programming
I also have an extensive background in sales and customer service.
Including
two years working at Nordstrom's and five years as an Assistant
Manager/Checker at Albertsons.
Previous experience includes Food Server at up scale fine dining
restaurants.
Cafe Camellia, Bellflower, CA, The Cat & The Custard Cup, La Habra, CA.
Dedicated and hardworking, self-motivated with the ability to
establish and complete goals.
Great people and communication skills. I always maintain a
respectful and professional manner when communicating with people,
including customers and co-workers.
Demonstrated leadership abilities and teamwork skills as well as the
ability to accomplish tasks under minimal direction and supervision.
Highly motivated application developer with 8 years experience in
development, source code management, full lifecycle production and
quality assurance fields.
EXPERIENCE
Application Developer
October 2000 - October 2008
Russ Reid, Pasadena, CA
The Russ Reid Company is the nation's leading full service direct
response agency serving non-profits for over 40 years.
(Specialized in developing database applications using Gupta/Centura
SQL/Windows Team Developer.
(Complete development and maintenance of applications and databases
used by the Client Service and Operation teams which manages client
data, television, radio and direct mail campaigns for tracking, billing
and future budgeting.
(Worked extensively in writing and debugging complex stored procedures,
triggers, Inner Joins, Outer Joins, views and user-defined functions.
(Developed complex Stored Procedures and views to generate various
Drill-through reports, parameterized reports and linked reports using
SSRS.
(Developed reports using SSRS and published as PDF, Excel, and CSV
formats.
(Used complex expressions to Calculate, Group, Filter, Parameterize,
and Format the contents of the report.
(Created views to restrict access to data in a table for security.
(Created and coordinated in the development, testing and deployment of
applications along with preparing technical documentation.
(Problem identification, troubleshooting, resolution, and index tuning
databases.
(Documented and delivered functional specification document to the
project team. Assisted the Project Manager to develop both high-level
and detailed application architecture to meet user requests and
business needs.
(Supported and enhanced existing applications as needed.
Programmer
June 2000 - September 2000
AMS Response, Paramount, CA
AMS Response is a full service direct mail marketing company.
(Created specialized letters for direct mail.
(Responsible for file conversions for database.
(Worked with postal processing and laser printers.
Programmer
March 2000 - June 2000
Chilson's Management Controls Inc., Rancho Cucamonga, CA
Custom software applications for the agricultural industry.
(PL/B Databus standards.
Sales Representative July
1997 - November 1997
Brinks Home Security, Torrance, CA
(Developed customer and territory accounts.
(Provided a thorough understanding of company's service to existing and
potential customers.
(Assisted at trade shows.
ADDITIONAL EXPERIENCE
Assitant Manager/Checker
Albertson's, Garden Grove, CA
(Five years experience.
(Handled ordering, merchandising, inventory control, extensive dealing
with vendors.
Sales Consultant
Nordstrom, Brea, CA
(Two years experience
(Skilled at developing customer relations, experienced in all aspects
of merchandising.
EDUCATION
Client/Server Programming, Associate Degree
Computer Learning Center, Los Angeles, CA
Interior Design & Business
Woodbury University, Los Angeles, CA
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