Customer Service Sales

ELIZABETH CARR

** **** ****** ****** ( Mansfield MA 02048 ( 781-***-**** (

******************@*****.***

> Eight years of proven business experience focused on identifying customer

needs and providing solutions

> Strong background in financial analysis and business systems

> Understanding of the utilities industry and the process and procedural

requirements in a quality system

> Excellent relationship building skills and working with a diverse group

of individuals towards a common goal

> Able to manage multiple facets of a project from design to completion

EXPERIENCE

Business Analyst

NSTAR Electric and Gas, Westwood, MA, January 2009-August 2009

Managed all incoming revenue analysis and record keeping for

commercial and industrial accounts.

Built relationships between finance and accounting departments to

ensure revenues are entered and classified correctly.

Ensured detailed journal entries, month end closings and general

ledger reporting are correct.

Billing Specialist

NSTAR Electric and Gas, Westwood, MA, June 2006 - January 2009

Provided troubleshooting research and resolution of non-energy billing

and accounting issues as "point person".

Analyzed and prepared weekly and monthly performance reports to guide

decision making in regards to risk, cost factors, profit and loss.

Built strong relationships with sales and marketing departments to

promote new and existing products as well as communicate sales trends

from performance reports.

> Coordinated testing and implementation of Oracle software that

launched successfully.

Customer Service Specialist

NSTAR Electric and Gas, Westwood, MA, October 2002 - June 2006

Acted as the face of the company to delight customers.

Calmed customers with concerns to identify issues and applied

resolutions for win-win outcomes.

Promoted various products for sales and marketing.

Financial Adjuster

Chrysler Financial Company, LLC, Mansfield, MA, May 2001 - August 2002

Researched and resolved customer service issues via telephone and

email.

Developed money management strategies and implemented plans for debt

resolution.

Member of a management leadership team assigned to meet specific

performance goals.

EDUCATION/SKILLS

Bridgewater State College, Bachelors of Science focus on social work, May

2001

Fluent with Oracle financial software, PeopleSoft, TestDirector, Microsoft

Outlook, Word, Excel, Powerpoint and Access

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