Customer Service Software
Resume:
Computer Technician
Jimmy porras
Apt 26 Hialeah,Fl 33010
E-mail: **********@*****.***
Objetive: Computer technician position where over 10 years of
experience. I will add value to operations and
customer service. All computer functions.
Qualificati Excellent knowledge in computer hardware, software and
on Summary: peripherals such as central processing units, servers,
monitors, cables, network systems, printers and
modems., administrative applications and related
hardware and software. Updated knowledge in current
technology related to modern applications, networks
and telecommunications and the equipment and software
required to maximize system support. Highly
experienced in procedures for installing, configuring,
upgrading, troubleshooting and repairing applicable
software, hardware and peripherals. Excellente
communication and interpersonal skills.
Ingeniero en sistemas automatizados de
direcci n
Education: University of Cienfuegos, CUBA
july, 1993
Work Net work administrator Cimex, Cuba.
Experience: Installed, configured and upgraded operating systems
and software Monitored LAN Land WAN. Requested skills
in troubleshooting and solving hardware and software
problems. Communicated effectively with co-workers,
subordinates, superiors, and representatives of public
and private organizations and others sufficient to
exchange or convey information. Control about 50 pc
and remote assistance, installing and repair variety
of periferical and network construction.
Agust1993-2005.
Skill * Operating Systems
o Windows 95/98/Me
o Windows NT/2000/XP/Server 2003
o Windows Vista
o Linux (Red Hat/Fedora 4-6) Basic knowledge
* Mobile Hardware/Software
o Pocket PC software (Windows mobile, PALM)
o Active Sync
* Remote Support
o Pocket PC software (Windows mobile, PALM)
o Active Sync
* Graphics Software
o Adobe Photoshop, Adobe Acrobat.
* Application Software
o MS Office, Visio, Project,
* Routers
o Cisco Aironet 1200, Linksys, Netgear, D-link
* Monitoring/Tracking Software:
* Networking Protocols and Services:
o DHCP, DNS, SMTP, HTTP, TCP/IP, Routing, Switching, VPNs,
Network Security LANs, WAN .
* Programming and data base structure
o Language: QBASIC,HTML. Knowledge about C,C++,java.
DATABASE:PL/SQL, ACCESS.
Certification A+, cisco, Net+.
References: upon request
Contact this candidate