Customer Service Project Manager
Resume:
Sandra Arnone
Redlands, CA ****3
INTRODUCTION:
Skilled Case Manager/Administrative Assistant with 20 years experience in customer service and
** ***** ** workers compensation. Recent graduate of Medical Assistant Administration course.
SPECIALIZED SKILLS:
* Case Management & Customer Service
* Internet Research/Medical Report review
* Budgets & Contracts/ Type 45-50 WPM
* Spreadsheets & Correspondence (MS EXCEL & WORD)
* Workers Compensation Vocational Rehabilitation
* Employment Specialist for Workers Compensation Cases
* Bilingual English/ Spanish
* Specialized in: Motivational Counseling
EDUCATION:
2009 Summit Career College-Colton, CA
Medical Assistant Administration
Certified: CPR, EKG, MediSoft, Medical Terminology, HIPPA, Medical Billing & Coding
Graduate
2005 MDS and Associates-- Moreno Valley, CA
Immigration Consultant Course 4.0 GPA
2000 University Of Riverside – Riverside, CA-Loma Linda University-Loma Linda, CA
Workers Compensation Law & Labor Codes & Vocational Rehabilitation & Job Analysis Training
4.0 GPA
PROFESSIONAL EXPERIENCE:
March 22, 2010-Present Office Team Staffing
(Temporary assignment: Tetra Tech Environmental Engineering) San Bernardino, CA
Front Office Administrative Assistant
Fielded and routed incoming calls; provided information to callers
Responded to inquiries from employees, clients and customers.
Compiled data for administrative use and report preparation utilizing Excel software.
Received and distributed all incoming and outgoing correspondence.
• Provided Customer Service.
• Utilized, computer, fax, scanner, copier and binding machines.
• Answered phones and greeted guests.
• Prepared UPS and FedEx packages.
• Ordered supplies for packaging.
• Alphabetical and numerical filing and organization.
• Monitored security system and authorized visitor log.
February 4, 2006-December 19, 2008 (2 YEARS)
Fujitsu Engineering Consultants-- Upland, CA
Engineering Project Manager (FTTP Verizon Project)
Provided input to department management to support the creation and negotiation of delivery
dates and key deadlines. I demonstrated excellent problem solving skills and product engineering
capabilities. Maintained measurements of the projects progress and provided status reports.
Coordinated activities related to successful project completion within the telecommunications
industry. Managed 17 engineers.
July 2, 1996-January 29, 2006 (10 YEARS)
BPS Group Incorporated-- Redlands, CA
Senior Clinical Technician/Case Manager
I handled over 120 cases for disabled individuals to provide vocational rehabilitation services.
Secured authorization for services and processed all reimbursements for clients. Determined
suitable vocation consistent with applicant’s desires, aptitude, and physical appropriateness. I
also reviewed medical reports and provided motivational counseling. I developed budgets and
contracts as well as upholding business associations with attorneys, insurance carriers and
healthcare providers.
Specialized in Spanish Monolingual Cases
References: Furnished Upon Request
Available Immediately
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