Customer Service Technician

**** *. ******** #***, 559-***-**** (cell)

FRESNO, CA. 93728 559-***-**** (message)

Maurice D. Sharp

Objective To secure a position where my Customer Relations and Business experience will

be of benefit to my employer.

Experience 01/2006-09/2009 PG&E (Pacific Gas & Electric) Fresno, CA

Customer Service Professional

• Handling a large volume of incoming calls from multiple individuals, while

answering specific questions regarding billing, scheduling appointments, gas

leaks, power outages, etc.

• Dispatched Technicians to assist fulfilling customers needs and satisfaction.

• Offered and provided C.A.R.E. (California Alternate Rates for Energy),

information for all incoming inquiries or as a suggestion to customers that

were suffering financial hardships or unaware of benefits of program.

• Utilized multiple computer systems and resources to obtain applications and

additional information if needed.

• Enhancing great customer service while meeting and exceeding quality

standards.

• Assist supervisors and other team members as needed.

08/2004 - 09/2005 Delaware North Corporation Fresno, CA

Reservation Professional

• Promptly retrieved and return incoming and outgoing phone calls from

customers / potential customers

• Promoted current and upcoming promotions / specials to be of benefit to my

customers.

• Maintained multiple customer accounts, entered payments, follow up on

outstanding payments in a prompt and professional manner.

• Up selling to meet personal and employers goals.

• Mailed customers / potential customers vacation package information as

requested.

Education 01/2010 - Current Fresno City College Fresno, CA

•Pursuing A.A. Degree in Commercial Music / Marketing

2003 / 2004 Fresno Institute of Technology Clovis, CA

• Graduated with Certificate of Completion as a Computer Technician

References Professional and Personal references will be provided upon request.

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