Software Quality Assurance
Resume:
Nora Al-Omari
********@*****.***
Professional Profile
Application systems analyst with extensive of experience in the business
software industry. Expert in resolving complex inquiries and recommending
business solutions to optimize software applications based on industry
standards and methods. View new challenges as learning opportunities to
complement my experience and problem solving skills. Detail oriented,
effective multi-tasker and communicator with a demonstrated ability to
adapt and contribute in different work environments. Excellent
interpersonal and group leadership skills.
Background Summary
10 years of experience in software support and data analysis for the
portfolio management industry and accounting for non-profit organizations.
Software support (end-users, resellers)
Troubleshooting
Adaptation of solutions
Knowledge base maintenance
Presale support and evaluation
QA testing and documentation
Basic and fund accounting
Non-profit accounting regulations
Corporate tax regulations and reporting
Data conversions
Data import and export
Data mining
Client relations
SQL
Database maintenance
Training and documentation
Crystal Reports
Oracle 10g
Professional Accomplishments
. Developed and automated data converting protocols to assist new
clients migrate historical data. New and potential clients had to
maintain historical data on different platforms and/or software for
portfolio management purposes; this meant added costs and low data
integrity. Conversion protocols helped new clients carry over their
historical data, making for a smoother transition to the new
generation software. Result: Increased sales and flexibility of data.
. Established a full scale internal and external software support system
for a new software product. Client technical support issues were being
passed to the software developers with little follow up. I was
assigned by management to establish a support system. The final result
was an integrated system consisting of a help desk, knowledge base,
procedures, newsletter and online form for users to report issues.
Result: Improved company image and client satisfaction.
. Piloted an annuity tracking system for money managers. Used personal
research as a spring-board for developing a system to monitor the
value and performance of clients' annuities which were previously
unattended. The reports produced included detailed information such as
performance, yield and distribution. Result: System was used as a
basis for a new product marketed by the company.
Employment History
Blackbaud, Inc. 2006 to 2010
Escalation Analyst Denver, CO
Level III support for Fund-Ware Non-Profit Accounting Software. Tracked
and de-escalated technology and workflow problems. Analyzed client data
for accounting reconciliation and software-related technical issues.
Recommended reconciliation plans. Tested new software for quality
assurance and documentation purposes. Reason for Leaving: Reduction of
force.
Equus Software 2006
Business Analyst Denver, CO
In charge of quality assurance and testing in preparation for a new
software release. Testing included internal and industry standards as well
as usability. Software design and specification. Prepared software
documentation for training and user support purposes. Reason for Leaving:
Restructuring.
Freelance Contractor 2003 to 2005
Information Technology Consultant Denver, CO
Provided customized software solutions to assist small businesses in the
areas of portfolio management and general accounting; database creation
and maintenance; commercial software training and support.
Techfi Corporation 2000 to 2001
Applications Systems Analyst II Denver, CO
Oversaw the data conversion process in accordance with client needs;
assisted clients with reports and lists extracted using SQL queries;
tested and analyzed new software modules and upgrades. Additional tasks
included: Recommending reconciliation plans based on client needs; on-site
and remote software installation and support; generating and reviewing for
White Papers. Reason for Leaving: Company acquisition.
Trust Company of America Denver, CO
Help Desk Manager 1998 to 2000
Remote support for company software. Tasks included: Providing clients
with SQL query reports; software training; generation of weekly
newsletters to clients and in-house users; generating White Papers and
software manuals. Reason for Leaving: Seeking new opportunities.
Education
University of Colorado B. Sc. Applied Mathematics
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