Customer Service Representative

Zerrin Vural

** ****** *****. *****, ** L*A *M* 647-***-**** abj6a7@r.postjobfree.com

Summary of Qualifications

• Possesses very strong work ethic with attention to detail and quality results

• Strong understanding of effective conflict resolution strategies

• Excellent communication skills used to address customers needs and answer

questions regarding any issues

• Working effectively in a dynamic multicultural environment

• Ability work as a independent and as a team

• Proficient with, Microsoft Word, PowerPoint, Publisher, Excel, and Outlook

• Fluent in English and Turkish, written and spoken

Career Objective:

To obtain a position, where I can utilize my skills and experiences to contribute in

promoting a welcoming and functioning work environment

Education

Bachelor of Human Rights and Equity Studies Expected 2015

York University, Toronto, ON

Early Childhood Education Diploma 2012

Seneca College, King city, ON

Relevant Experience

Nile Academy School 2014 – Present

Kindergarten Teacher- Toronto Full-time

• Responsible for 20 students of age group 4-6 years

• Teaching the children the fundamental skills of math and language through the

various methods of teaching

• Created long-term plans, unit plans, assessments, and weekly lesson plans with

an instructional approach

• Communicated directly with parents to present reports of children’s performance in

studies and behavior towards others

• Preparing report cards, and monitoring attendance

• Co-ordinated with the teachers on weekly basis to discuss the plans for the

children

• Interacting with each student and in groups to help him/ her to solve their problems

• Aided students in developing Self-confidence and a positive Self-image

• Taking part in staff meeting where the future direction of the school is discussed

• Maintaining a safe classroom environment

• Promoting the school mission and ethos to students

Sofra Istanbul Restaurant 2011-2013

Supervisor - Toronto, ON Full-Time

• Provided excellent customer service: Worked closely with restaurant staff to

ensure that orders were served in an efficient manner- Orders were assembled

properly in the kitchen and delivered to customers in a timely manner

• Presented menus and answered questions about the cuisine, making

recommendations upon request

• Accompanied customers to their table and arranged their seating

• Checked to ensure that customers are enjoying their meals-took action to correct

any issues as needed

• Processed cash and debit transactions

• Cleaned tables and other areas as needed, before customers arrived and

departed.

Kinderland Education Childcare Centre 2012-2013

ECE- Maple, ON Full-time

• Responsible for students age group of 3-5 years

• Created long-term plans, unit plans, assessments, and weekly lesson plans

• Teaching the children the fundamental skills for language and math through the

various methods of teaching i.e educational games

• Ability to encourage the children to use their creativity

• Developing the skills of children by providing them a healthy and safe atmosphere

• Co-ordinated with the staff to discuss any issues and plans

We Are Family Childcare Centre 2011

Supply ECE - Maple, ON Part-time

• Responsible for students ages 3 to 6 years

• Provided children with learning experiences that promote their cognitive, social,

and emotional development

• Ability to work with lesson plans established by primary teacher

• Positive attitude toward children and parents

• Reinforced skills such as problem solving, and goal setting

• Followed policies and regulations in keeping progress notes and student records

• Maintaining a safe classroom environment

Customer Service Representative 2009 –2010

Buffalo Jeans Maple, ON full-Time

• Key Holder, opening and closing the store

• Assisted customers with finding outfits and in the fitting rooms

• Processed cash and debit transactions

• Answered customers questions- provided information concerning return policies,

and price

• Coordinated a team communication box, for co-workers to express positive

accomplishments by their fellow co-workers to recognize and reward their efforts with

sales and customer satisfaction

Certificates

Red Cross First Aid / CPR Jan. 2010. – Sept. 2013

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