Customer Service Sales
Resume:
Catherine Crenshaw
Fremont, CA 94536
Summary
A skilled and experienced Microsoft Certified
Professional with years of providing Network
Desktop support, Network and System administration
in Windows environment. I have excellent record of
accomplishments in deploying, troubleshooting, and
supporting PC and Laptops, Windows and data
migrations, end user support, desktop support,
network support, user training, backup, disaster
recovery, PC, Server and network performance
tuning.
As results-oriented and enthusiastic IT
professional with extensive years of experience in
providing high quality technical support. Key
strengths include excellent communication and
problem solving skills, the ability to work
independently or with a team. Customer-focused and
able to collaborate closely with clients to
understand business needs and to meet and exceed
customer expectations. Established track record of
learning quickly and excelling in working with
people of diverse knowledge and backgrounds.
Thrives on challenges in a fast paced environment.
Education
College : Cebu Institute of Technology
Bachelor of Science in Computer Engineering
Cebu City, Philippines
High School: University of the Visayas
Cebu City, Philippines
Achievements
Systems Dept. Employee of the Year Awardee - iCOMM
Intl. Dec. 2008
Microsoft Certified Professional - Microsoft Corp.
June 2008
Civil Service Commission Eligibility in Career
Service Professional - Cebu City 1994
Kyoto, Japan Training - September 2005
Professional
experiences
Sr. Exchange Admin - iCOMM Intl. Jan
2006 - Sept 2009
Responsible for daily monitoring of Exchange event
logs and queues, processing email restore requests,
conducting email searches, daily processing of
email in admin mailboxes and the monitoring of
email virus activity and protection. Making sure
email backups are backup properly without errors.
Configure, administer and maintain Microsoft
Exchange Server.
Active Directory users account administration.
Responsible for designing and implementing new
architectural requirements for the existing
Exchange infrastructure, including upgrades,
add-ons, etc.
System/Support Engineer - iCOMM Intl. Feb 1
- Dec 2004
Windows 2003 server maintenance and disaster
recovery plan
Knowledge of network technologies, such as TCP/IP,
WLAN, LAN, and WANs
Expert in supporting Windows XP and Microsoft
Office 2007, including Outlook
Exceptional troubleshooting skills with IT hardware
including, but not limited to: desktops, laptops,
printers, scanners and wireless technologies
Knowledge in remote access technologies, including
VPNs
Knowledge in installing virtual machines and
clustering servers
Proficiency with anti-virus/anti-malware software
and firewall technologies
Excellent communication, time management, and
customer service skills
Receives support request from staff and customers
via CRM application
Admin Assistant - Luis Canete CPAs June 1996 -
July 2003
Perform payroll duties and income taxes and social
security remittance of employees. Type and
distribute correspondence, answer phones, maintain
files, proofread documents and works as purchaser.
Provide office support to executives and managers.
Sales Exec. -Upson Intl. July
1995 - July 1996
Computer Sales and Services
Treasury Clerk - SM City Dept Store April 1994 -
May 1995
In-charge in Foreign exchange counter
Prepares cash box for cashiers.
Prepares cash payroll envelopes of employees
Releases last pay for end of contract employees
Perform inventory of coins and paper bills.
References
Available upon request
Contact this candidate