Customer Service Administrative Assistant

Carlene Hicks

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**** ****** **. ***** ( Rochester, NY 14609 585-***-**** (

************@********.***

SUMMARY OF QUALIFICATIONS:

Experienced in providing business and technical support

Experienced in Purchasing and Material Management

Proficient in MS Office applications with a proven ability to learn

new software

Possess excellent research, organizational, interpersonal and

communication skills

Possess strong work ethics

Detailed-oriented

(Computer Operations (General Accounting (General Purchasing

(Word Processing & (Accounts Payable and (Problem Solving

Keyboarding Receivable

(Office Equipment Operations (Material & Data Base (Customer Service &

Management Relations

PROFESSIONAL EXPERIENCE:

Administrative Assistant

. Performed Administrative functions for unit managers of a fortune

500 manufacturing company. Coordinated and managed multiple

priorities and projects.

. Using Lotus Notes to manage schedules and calendars

. Using Concur to manage local and international lodging, travel and

expense reports

. Created animated PowerPoint presentations and researched data for

reports and projects.

. Maintain a high level of diplomacy and confidentiality

. Researched data for reports and projects

. Create Excel spreadsheets for reporting financial and statistical

data

. Excellent time management skills, successfully worked independently

and in a team

. Created SOP's to help with training

. Led United Way, and Records Management

. Controlled FMLA forms

. Created and managed databases, handled documents and filing

. Taught and led records management so that we would be in compliance

. Arranged and setup video conferencing

. Wrote up job descriptions to enter into Brassring for HR

. Set up new employees with literature, offices, computers, landline

phones, cell phones, and software applications that pertained to

their position

. Managed the security for our units, by ordering and keeping a log

of parking, gate and door passes

. Maintained personal projects and worked with other administrative

assistants in department projects

. Ergonomic trainer and served as a liaison between management and

employees

. Arranged catering of meetings and corporate gatherings

. Use of FedEx, USPS, and UPS

Purchasing and Material Management Assistant

. Enter, expedite and track purchase orders and material

. Worked with vendors and customers to ensure cost reductions and

product availability

. Worked with project managers in budgeting and purchasing material

for construction projects and machine builds

. Collaborated extensively with vendors, transportation, and

warehouse personnel to coordinate on-time deliveries

. Worked with buyer - researching information for quotes and bids

Accounts Receivable and Billing

. Prepare Eligibility lists

. Research and make calls to track information

. Bill clients and insurance companies electronically through HIPAA

or Paper Invoices in ELVIS

. Process refunds

. Post Remits in the general ledger

. Adjust and reconcile accounts

. Filing

. Client charting

. CPT codes

. Manage Open item list

. Insurances (MVP, Excellus, Medicare and Medicaid and third party)

. Process credit card payments

. Problem solving

. Use of FedEx, USPS, and UPS

. Customer and client interaction

Accounts Payable

. Match incoming invoices to packing slips

. Vouchering

. Pay Bills = Check runs ($300,000 - $500,000)

. Manage Reports (Aging, Voucher registry, and Statements)

. Figure out and enter job tickets by hours worked against charge

number

. Problem solving

. Use of FedEx, USPS, and UPS

. Vendor interaction

. Researched Purchase orders and discrepancies

. Reception - Multi-line phone system - Customer Service

COMPUTER SKILLS:

* Intermediate to Advanced use of Microsoft Word, Excel, PowerPoint,

Publisher and Outlook

* Use of graphics including animation

* Intermediate to Advanced use of Lotus Notes, (EK buy line - SAP) P-

Card and the Internet

* Used Syteline, Peachtree, Hipaa, Elvis, Access and Visio

* Researched and built computers from bare bones

* Installed a variety of OP systems and software

EDUCATION:

A.A.S., General Accounting, and Business Monroe Community College

Rochester NY

Graduated with Distinction, GPA 3.60, 1/2007 - 12/2009

HONORS:

Member, Deans List, Monroe Community College

Member, Phi Theta Kappa Honor Society, Monroe Community College

EMPLOYMENT HISTORY

ADMINISTRATIVE ASSISTANT, Eastman Kodak Company Rochester, NY 14652 11/2002

- 01/2007

PURCHASING & MATERIAL MANAGEMENT ASSISTANT, Eastman Kodak Company

Rochester, NY 14652 4/2000 - 11/2002

ACCOUNTS PAYABLE, Peko Precision Rochester, NY 14606 9/2008-3/2010

ACCOUNTS RECIEVABLE & BILLING, Rochester Hearing and Speech Center

Rochester, NY 14620 3/2010-8/2010

REFERENCES AND PERFORMANCE APPRAISAL:

Available Upon Request

Contact this candidate