Customer Service High School

Lydia Mora

**** **** ******* ****** ******, CA 93036 Phone: 805-***-**** Phone: 805-***-**** E Mail:

*********@*****.***

Summary of Qualification

Talented Administrative Senior with more than nine years of experience in retail customer, back office and human resource

support.

Proven skills in problem solving in both customer and employee relations.

Ability to identify issues and recommend solutions by coaching, training and supervising to form a strong partnership and

team.

Employment History

Best Buy, Oxnard, CA November 1996 to June 2006

n Administrative Senior

Opening the store, vault verifying and balancing, ordering change, preparing daily bank deposits,handling the store US

postal and inter company mail,account payable coding,prepare and process daily and bi weekly payroll, distribute

payroll checks, prepare manual termination checks, prepare and maintain new hire and termed employee files .Daily

auditing and retention of all store shrink reports,data entry of daily sales provided admin. Support to management team,training all store employees of store policies and procedures and followed up on customer in store and online orders,deliveries and question or complaint

n Customer Service Senior

Responsible for opening and closing the operation department,supervise 30+ employees,maintain daily bookkeeping,clerical accounting and bank deposits

Customer Service Specialist I & II

n

Cashier,returns,exchanges Handled all customers request and inquiries

Education

Oxnard High School Oxnard, CA.

Certifications

Computer Accounting Software

Skills

Proficient in QuickBooks Software

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Keyword Summary

Detail – oriented with demonstrated ability to resolve problems utilizing best practice.

Adept at working independently or as part of a team to deliver results.

Strong work ethic; able to effectively multi task and complete projects on time.

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