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Project Manager Customer Service

Location:
Temecula, CA, 92591
Posted:
September 15, 2010

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Resume:

*** ******** ***

Perris, CA ***** Ph: 951-***-****

Alt: 951-***-****

abj5l5@r.postjobfree.com Justin Thompson

Objective To nurture a career that has opportunity for advancement and offers

enhancement of skills for continued growth.

Experience 6/15/09-Present GEICO Insurance Ph:

1-858-***-**** Poway, CA

Insurance Agent

As a licensed insurance agent, provides service to thousands of

customers on existing auto insurance policies as well as gives

advice and information to customers, law enforcement, and lien

holders. Utilize internet and Microsoft applications to produce

documents and letters.

Use of a multi line call center system to provide excellent customer

service to policyholders as well as a state of the art online

program designed to give the best access to all insurance

information per state and per customer policy. Extensive training in

insurance industry rules and practices via 3 months training course

through GEICO.

03/2008-10/2008 Pacific West Design Ph:951-***-**** Murrieta,

CA

Design Associate & Survey Team

Engaged in customer service to clients via phone and site visits.

Produced and surveyed As Built drawings for customers. Processed

files and information for records and managed client requests and

standards. Maintained long term relationship with customers and

vendors.

Used AutoCAD MEP 2009 to design HVAC ducting and AC unit designs and

specs.

Created working plans and used blueprint plotters to produce quality

Heating, Ventilation and Air Conditioning systems for clientele

nationwide.

10 /2007- 4 /2008 K&B Engineering Ph:951-***-**** Corona,

CA

Drafter/Field Survey

Field surveyed and sketched high tension telephone and cable lines

throughout Southern CA with standard survey tools. Determined

locations and types of wire attachments.

Took sketched and surveyed information from field and drafted them

in AutoCAD for multiple media and digital cable companies as well as

municipal and county agencies.

6/2002-7/2007 Sweeney & Associates Ph: 951-***-****

Murrieta, CA

Drafting & Design Associate

Promoted to Project Manager of high volume civil irrigation

projects.

Maintained elaborate documentation of project details obtained via

phone, E-Mail, fax and multiple couriers. Engaged clients in

dialogue to ascertain what their needs were on a project and what

timeframe was needed.

Kept detailed records and digital files on all interactions and

conversations with customers.

Utilized AutoCAD 2000-2007 and blueprint plotters to produce

detailed landscape irrigation drawings for high profile clientele.

6/2001-11/2001 Guidant Corp /Kelly Serv. Ph. 951-***-****

Temecula, CA

Assembler

Responsible for maintaining consistent production with low defect

rates.

Trained to employ "hydro coating machine" that created a waterproof

seal on completed devices.

1/2001-3/2001 Starcrest Inc. (Part Time) Ph :951-***-****

Perris, CA

Warehouse Clerk

Used multiple types of packaging equipment to precisely fulfill

customer orders for shipping.

Maintained accurate inventory which required frequent data entry.

Education 1999-2001 ITT Technical Institute San Bernardino, CA

Associate of Science, Computer-Aided Drafting Technology. (High

School Diploma, 1999)

Trained in drafting methods and techniques including Electrical,

Mechanical, Civil and Architectural.

Studied general required college coursework to obtain full

Associates Degree from the institution.

References: References available upon request

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