Customer Service Data Entry
Resume:
Julia Gonzalez
Castro Valley, CA 94546
**********@*****.***
EXPERIENCE:
January 2008 – January 2009
Western Dental Services
San Leandro
Head Receptionist/Patient Care
Greeted & checked in patients, answered phones, checked voice mail morning and through out the day,
schedule & reschedule appointments, verify medical, and all insurance eligibility for the month, Data entry of
new patients and recall patients, called and sent letters for missed appointments, treatment not completed,
medical authorization, past due accounts, & collection, follow up calls for patients that had major treatment,
confirmed appointments, pulled & filed patients charts and checked delivery cases for next day appointments.
Handled cash, check, credit card payments & end of day deposits, in charge of ordering front office supplies,
filling, faxing and copying of patients charts & x-rays, supervised reception area, and general office duties as
they applied
January 2006 – December 2007
Spherion Temp Service
San Ramon
Commercial Claims Representative/Accounting File Clerk
Answered all incoming calls, Data entry of new commercial claims, created letters to the policy holder,
retrieved new claims via e-mail, fax, mail and/or by phone, notified field reps. of new claims, scanned checks,
photo graphs, all claim documents to computer, general office duties, handled outgoing & incoming mail,
fed-ex, ups, & airborne.
July 2005 – January 2006
Diversified Personnel
Oakland
Receptionist/Customer Service/Admin Assistant/Assembly
Greeted applicants, assist new applicants with their application process, set the computer for new applicants
for testing and safety videos, data entry of new application, verified references, checked e-mail for new
resumes, set appointments, assist with payroll, maintained reception area & all office equipment, weekly
inventory of office supplies, prepared monthly newsletter, post current job opening on Cal Jobs & East Bay
Works general office duties as assigned, and worked assembly line.
September 2004 – March 2006
Apple One
Castro Valley
Admin. Assistant/Receptionist/Customer Service Rep.
Administer human resource functions, prepare weekly reports for billing, clerical, file, fax, copy, handled
incoming & out going mail, prepared weekly payroll, scheduling, radio communication with field workers,
data entry, ordered flood certificates via internet, retrieved new pirt orders via e-mail, ordered property drive
by appraisals, assist keying department with research, verifying information, research address & phone
numbers via internet, and printed HUD 1
March 2002 – September 2003
Compex Legal Service
Oakland
Receptionist/File clerk/Customer Service
Answered & screened incoming calls to determine their needs before transferring to appropriate extensions,
gave updated status to clients in regards to their subpoena or authorization for medical records, took action in
a timely manner for rushed subpoenas, explained policies regarding statutory requirements for the various
types of orders, took necessary steps to freeze, cancel, or suspend orders, Contacted client for additional
information needed, or to notify of delays with their orders by phone, fax, or letters based upon the clients
preference, review and prioritize incoming work orders and correspondence, took appropriate step in writing
up new orders, credits, and re-billing, contact other departments for orders that need approvals, information
up-dated, or immediate attention, assisted other customer service representative(s) when assistance is needed,
assisted keying (op) department with research, and verify information, assisted supervisors with the review of
new work orders, and delay report, trained new employees when required, assembled subpoena packets,
called locations to verify they received subpoena/authorization for medical records.
November 2001/August 2003
Placement Pros
Pleasanton
Receptionist
Answered and screened all incoming calls, filing & copying of new & old loan docs, responsible for all
incoming & out going faxes and mail, responsible for end of day deposits, received loan docs via e-mail or
fax, and printed HUD 1 for escrow.
April 2001-November 2001
First Transit
Union City
Receptionist / H. R. Administrator
Administer human resource functions, prepare end of month reports for billing, requested DAC reports for
back ground checks, responsible for drug screen medical reports, prepared bi-weekly payroll, dispatching,
scheduled pick up & drop offs for Para-transit clients, conduct interviews, in charge of filing new & old
employees files, and general clerical duties.
1999-2002
Corestaff
Emeryville
Receptionist / Administrative Assistant/Collections
Answered & screened all incoming calls, tracking of Fed-Ex & UPS packages, distributed
e-mails & voice mails to the correct departments, responsible for conference room scheduling, general
clerical duties, and update company directory
1998-1999
Allied Technology
Fremont
Receptionist
Answered & screened all incoming calls, responsible for incoming mail, prepared Fed-Ex & UPS packages,
comb binding, faxing, copying, filing of alpha/numeric, and update company directory.
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