Customer Service Sales

CHRISTOPHER F. SCHMIDT

**** ***** **. **********, **.60586

630-***-**** *************@*******.***

SUMMARY:

. 20+ years of progressive career growth in the Pre-Media /

Printing industry supporting high-profile advertisers,

catalog and magazine publishers.

. Excellent customer-service, prioritization and

organizational skills combined with applied expertise of

color correction/retouching while working under deadline

pressure and tight production schedules for demanding

customers.

. Detail oriented and equally effective in team-based

projects and stand-alone assignments with a track-record of

success as an efficient troubleshooter and problem-solver

with a strong eye for aesthetics.

. Proven adaptability, reliability and commitment with an

excellent work ethic. Highly motivated and quick-to-learn

combined with positive and effective communications and

people skills at all levels.

EXPERIENCE:

1997 to 2009 QUEBECOR WORLD PRE MEDIA, Schaumburg, IL

(Division Downsizing) A Pre-Press division of the international printing

company supporting leading advertisers, catalog-retailers

and publishers with studio photography capabilities plus

digital and pre-press technical support.

Pre-Media Technician / Team Leader - Quality Control and

Mac Operator

. Support the print and electronic needs of high profile

customers.

. Lead, train and develop a team of 8 production staff

. Daily support of demanding customers, artists,

advertisers, sales and marketing staff plus cost-

conscious, dead-line focused printing-plant staff

. Organize and establish priorities, identify monitor job-

production flow and respond to last-minute customer-

requests.

. Compile, analyze, prepare, modify, color-correct and

ensure accurate content of customer-supplied digital

files, data and materials into Press-Ready files and

archive for future needs.

. Assembled using In Design, Quark Express, Photoshop, and Illustrator.

. Ensure quality and consistency including applying

specific and nuanced requirements and expectations -

meeting each customer's requirements.

. Identify discrepancies - support customers, sales &

customer service representatives (CSR's) providing

technical support and solutions.

. Document customer modifications for correct invoicing.

. Ship packages, ordered supplies, operated and maintain

equipment

. Continuously learn, apply and adapt to new technologies

in this rapidly changing, advertising, marketing and

media business.

1994 to 1997 CAMPAIGN PRESS, INC., Cicero

IL

A privately held, regional, commercial printer

Prepress Manager

. Management of Plate and Proofing Departments

. Electronic - preflight, output, and scanning & Conventional 4 color

Stripping

. Customer service

. Produced documents using Microsoft Office Suite

CHRISTOPHER F. SCHMIDT 630-***-**** *************@*******.***

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1993 to 1994 PLATEMASTERS, INC., Elk Grove,

IL

A regional pre-press provider

Four Color Stripper

. Conventional four color stripping

. Contacting

. Proofing

1992 to 1993 THE COLOR COMPANY, Elk Grove,

IL

A regional pre-press provider

Pre-Press (4 color Stripping) Apprentice

. Stripping - 4 Color

. Contacting

. Proofing

EDUCATION:

Triton College, River Grove, IL

Offset Litho Program - GPA 4.0

COMPUTER SKILLS:

. Microsoft Office Suite

. Quark Express

. Adobe: In Design, Acrobat, Photoshop, and Illustrator

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