Customer Service Project Manager

Yvette Fosco-McGowan

**** ******* *** * Ventura, Ca 93003 *Cell 805-***-****

email: ******@*****.***

Objective: To secure a position as an Administrative Assistant or Office

Manager, which more thoroughly utilizes my extensive computer experience &

training.

Highlights of Qualifications

20+ Years of Computer Experience

Proficient in all Windows Platforms, Word for

Windows, MS Publisher 97 & 98, Power Point, MS FrontPage, Adobe

Acrobat,

Adobe Photoshop, Excel, FileMaker Pro, ACT!, MYOB Premier,

Quick Books

and Peachtree.

Extensive experience navigating the Internet and knowledge of

basic html.

Experienced Proofreader.

10+ Years of Customer Service Experience

Some HR & Benefits Admin Experience.

A/P, A/R& ADP Payroll Experience

Natural ability to evaluate & prioritize tasks.

Quick learner, anxious and willing to learn.

Committed to follow through.

Relevant Skills and Experience

Administrative Support/Office Management...

As an Executive Administrative Assistant

Acted as Assistant to the owner and VP of Operations

Created monthly newsletter for email to sales reps.

Performed order processing/tracking.

Monitored and tracked all of CEO's email

A/P, A/R, Payroll and Bank Reconciliation

Prepared and implemented direct mail campaigns.

Extensive UPS Shipping.

Assistant to Sales and Marketing department.

Customer Service.

Ordered and maintained office supplies

Maintained database of UPC codes.

Acted as liaison for OEM accounts.

Coordinated major industry trade shows.

Made all necessary travel, hotel, and dinner arrangements.

Created spreadsheets using MS Excel

Created presentations using Power point.

Recorded meeting notes.

Backed up Receptionist.

Supervised Receptionist

Acted as assistant for Research & Development, Purchasing, and

Technical Support departments.

As A Project Assistant in Dry Utility Consulting Firm

Assisted Project Manager in all aspects of Dry Utility

consulting.

Prepared correspondence

Copied and organized blueprints.

Plotted & printed blueprints from CAD.

Had direct contact with utility company planners.

Had direct contact with clients/developers.

Filing, phones, monthly billing, UPS shipping

Created and maintained client database.

Performed extensive research via the internet.

Managed office.

Employment History

2009/2010 Executive Assistant ERG International

Oxnard, CA

2005/2009 Executive Admin. Fabricmate Systems, Inc.

Asst./Office Manager Ventura, CA

2001/2005 Project Asst/Ofc. Manager M.E. Nollkamper & Assoc.

Ventura, CA

1998/2001 Operations Admin. Asst. Scosche Industries

Oxnard, CA

Education

Certificate Data Entry Sawyer College

Oxnard, CA

Diploma General Education Ventura High School

Ventura, CA

Additional Information

In addition to the above listed experience I also have approximately 5

years of experience as a Sales Assistant/Proofreader. I have excellent

knowledge of basic HTML programming and have, over the past six years

created several WebPages. I am quite good at navigating and researching on

the Internet. I have a thorough knowledge of how Internet search engines

work and therefore have a high success rate at finding information using

the World Wide Web

Contact this candidate