Customer Service Administrative Assistant

Jade Angeli Carino

Phone 973-***-****

Mobile 973-***-****

E mail ********@*********.***

Objective Obtain a challenging role in the functional departments of Administration, Facilities

and Customer Service of a stable organization where I can contribute my inherent

61 Dafrack Drive

and acquired skills.

Lake Hiawatha, NJ 07034

Facilities & Services

April 2006 - present Accenture Florham Park, NJ

Employment

Coordinator

• Complete a wide range of services such as Service and/or Facility

Operations, and Administrative duties: customer service, travel and

calendar management, process expense reports & invoices,

presentations and general inquiries on company service, preparation of

daily, weekly, and monthly metric reports, act as a point of contact for the

landlord or external providers coordinating all works carried out in the

ground and maintenance of the building.

• Reception support: receive and relay incoming, outgoing and internal

calls according to local guidelines; greet and direct employees and

visitors; provide miscellaneous information to guests, clients and

Accenture employees (restaurants, directions, taxi service, hotel

accommodations, etc.); distribute and track office security access cards;

answer general inquiries and assist in resolving issues/concerns or direct

them to the appropriate resource.

• Meeting & Event Planning: process space reservation requests (assign

and confirm space, catering and equipment) through Event Management

System (EMS) and ensure optimal workspace occupancy; set up and

maintain workspace/meeting rooms including catering and audio/visual

equipment; provide audio-visual support/troubleshooting prior to and

during meetings and events as needed; support and/or execute activities

related to on-site or off-site meetings and events.

• Maintain or coordinate just-in-time inventory of building and facility

supplies according to location guidelines.

• Stock and maintain appearance of general use area (e.g., copy room,

coffee/snack area, kitchen and lunch room, etc.)

• Provide basic technical support for standard office equipment (e.g.,

copiers and printers).

• Mailroom Services: receive, process, and deliver inbound and outbound,

mail, packages and faxes; handle or coordinate process large-scale

duplicating projects including copying, scanning, collating, assembly and

binding; assist customers with document retrievals/returns/destruction

while assuring adherence to archival guidelines.

• Conduct regular checks of the office environment and perform basic

repair, maintenance and custodial or coordinate/arrange with appropriate

service provider duties according to location guidelines (including

equipment, electrical, carpentry, plumbing, etc.).

• Keep track and follow up on customer requests until completion.

Additional Responsibilities

SharePoint Administrator

• Responsible for design, creation and implementation of custom web

parts, custom Master Pages, custom layouts

• Creation and maintenance of sites and site collections

• Installation and maintenance of any plug-in, feature, web part, template

or third-party software/application

• Responsible for establishing end user access and permissions

SCOOP Newsletter

• Design and Lay-out Editor

• Article contributor

Cisco Telepresence – Local Telepresence Specialist

• Educate and train internal and external customers on how to use and

schedule Telepresence

• Manage scheduling conflicts

• Monitor Telepresence utilization

Roundtable and LiveMeeting - Local Roundtable and LiveMeeting Specialist

• Educates and trains internal and external customers

• Troubleshoots for technical issues

US Office Operations Standards Reference Manual

• Developed and implemented a standard operating procedures manual

that started locally but now is a model for all US locations

Asian-American Community of Interest Co-Lead

• Lead and engage members to participate in volunteer activities such as

Habitat for Humanity, Red Cross Blood Drive, Susan G. Komen Breast

Cancer Awareness

• Lead and plan group social events

Local Marketing Coordinator

• Assist in local marketing efforts to continue to engage employees

Emergency Evacuation Lead

• Carry out instructions for security, fire, health and safety and maintain

records.

• Coordinate quarterly drills with the team to ensure everyone is prepared

and well-informed

• Update and maintain floor and evacuation map

Vendor Specialist

Jan. 2002 – Feb 2006 Avis Budget Group Parsippany, NJ

• Provides support and/

or executing activities related to off-site or in-site meetings and events

• Prepares reports and presentations

• Sorts and distributes incoming and outgoing mail

• Travel planning and arrangement

• County College of Morris Randolph, NJ

Maintains Outlook Calendar

County College of Morris Randolph, NJ

• Greets and meets with vendors and clients

• Coordinates document archiving and destruction

• Coordinates large-scale duplicating projects including copying, collating,

assembly and binding

• Prepares correspondence and memos

• Maintains inventory and orders for office supplies

• Interacts closely with outside vendors such as collections agencies that

handles accounts and claims forwarded to these agencies

• Responds to all inquiries received (mail or phoned in) requesting

information or assistance on matters relating to claims and account

issues.

• Consults with various departments such as Corporate Insurance,

Customer Service, Rental Locations, Fleet Administration, CCRG

Licensees, CCRG M&D Locations, Legal and Corporate Accounts.

• Handles data entry and maintains various Microsoft Office documents in

Excel and Word

• Provides customer service to internal and external customers

• Billing and collections as needed

Administrative Assistant

June 1998 – Dec. 2001 Health Administrators Fairfield, NJ

• Handled customer

inquiries

• Organized travel arrangements for 3 senior sales executives

• Calendar management

• Responded to all account-related issues

• Processed and enrolled Insight Vision claims on the Genelco system

• Assembled, collated and mailed out claims to payors

• Data entry patient encounter forms

Media Arts (pursued)

Education

Certification in Web Design and Development

Fairfield High School

Fairfield, CA

High School

• Microsoft Office Suite

Computer Skills • Adobe Creative Suite (Photoshop, InDesign,

Flash, etc…)

• Video-editing programs such as

MovieMaker, Adobe Premier

• HTML/XHTML, Javascript, CSS

• PC or Mac platforms

Contact this candidate